Role Description
\nAt MBHS, the laboratory technologist will assist in accurate patient diagnosis through the delivery of a high quality laboratory service that includes chemistry, haematology, serology, immunology, microbiology and parasitology.
\nThe laboratory technologist will provide clinically competent, safe and proficient phlebotomy services and have a thorough knowledge of all aspects of cold chain regulation, quality control, infection control and Microbiological techniques.
\nEducational Requirements\u00a0<\/p>\n
Must have a Diploma in Biomedical Sciences.
\nMust have a current registration and practice license with the Health Professions Council of Zambia (HPCZ).<\/p>\n
Key Role Accountabilities\u00a0<\/p>\n
Ensure that the laboratory, its equipment and all laboratory services provided are maintained to a standard of professional excellence.
\nEnsure implementation of Quality Management System.
\nConduct internal and external quality control systems in order to obtain quality patient results.
\nDeliver clinically competent phlebotomy services using proper technique and sterile equipment.
\nEnsure that the Infection Control Policy is followed at all times.
\nEnsure that patient confidentiality is respected and kept at all times.
\nEnsure that clinical knowledge is maintained and updated in order to perform all required duties effectively.
\nBe accessible at all times when rostered to be \u2018on call\u2019 for shift work or medical emergencies.
\nMaintain quality control checks as designated by the Laboratory Quality Coordinator. .<\/p>\n
Key Responsibilities
\nClinical Services\u00a0<\/p>\n
Demonstrating caring and compassion behaviour towards patients and understanding their anxieties surrounding laboratory tests.
\nCarry out sampling, testing, measuring, recording and analysing of results according to MBCC standard operating procedures.
\nTechnically sound in performing microbiological testing and culture media preparation.
\nDraw quality blood samples from patients using correct technique and sterile equipment.
\nPreparing specimens and samples following strict safety precautions.
\nProperly dispose of used needles in the appropriate containers.
\nFollow standard procedure with regards to needle stick injuries.
\nResponsible for accurately labelling all patient blood and bodily samples (with patient name, date of birth, date of sample collection etc.) in line with standard operating procedure.
\nConstruct, maintain and operate standard laboratory equipment, for example centrifuges, titrators, pipetting machines and pH metres.
\nReceive blood from the Regional Blood Bank, test, and record accurate and detailed information prior to blood transfusion in line with national and local procedures.
\nCompetent in handling and storing chemicals and reagents.
\nResponsible for maintaining required cold chain regulations.
\nResponsible for monitoring expiry dates on all reagents and chemicals.
\nResponsible for accurately completing all patient billing sheets.
\nResponsible for monitoring adequate stock levels and maintaining minimum\/maximum levels.
\nCalibrate equipment by applying approved testing procedures.
\nMust serve as a technical resource by participating in staff training and answering questions from other health professionals.
\nIdentify and communicate abnormal patient results by alerting the requesting doctor in a timely manner.
\nUse and maintain correct personal protective equipment (PPE) such as eye protection, lab coats and gloves.
\nPromptly report any potential hazards, breakages and faults to the Laboratory Unit Leader.
\nRead the material safety data sheets for any hazardous products that you use and follow any recommended safety precautions.
\nContribute to a safe and secure environment for patients, healthcare professionals and coworkers by following established standards and procedures.
\nComply with all national legal regulations.
\nMaintain patient confidence by keeping laboratory information confidential at all times.<\/p>\n
Customer Service<\/p>\n
Foster a culture of customer service satisfaction amongst MBHS staff and patients through quality improvement.
\nDemonstrate good customer service by listening to patient\u2019s concerns and providing proper support and care. Be polite and respectful in all patient or staff interactions.<\/p>\n
\u00a0Administrative Functions and Reporting<\/p>\n
Supporting the laboratory in document creation and control.
\nSupport the laboratories with any \u2018Plan of Action\u2019 as a follow-up to an internal or external audit related to the laboratory department.
\nAttend regular laboratory meetings to discuss issues relating to improvements to the department.
\nParticipate in internal audit activities.<\/p>\n
Continued Professional Development (CPD)<\/p>\n
Ensure that MBHS clinic orientation and in-house\/ on-the-job training is completed, documented and managed on a monthly basis.
\nEnsure that CPD and general\/specific training is planned and conducted as mandated by national licensing bodies and company policy.<\/p>\n
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