Employment opportunities
\nWarehousing and Distribution Consultant
\nBackground and Justification
\nIn Zambia, the Global Health Supply Chain \u2013 Procurement Supply Management (GHSC-PSM) project provides systems support to the Zambian Medicines and Medical Supply Agency (ZAMMSA), a statutory entity mandated to supply medicines and medical products to the public health sector on behalf of the Ministry of Health (MOH). ZAMMSA primarily focuses on order processing, storage, and distribution.
\nBased on the recent outcome of a short-term technical assessment (STTA) culminating in January 2025, ZAMMSA expressed a desire to further enhance the efficiency of its warehousing operations. In response to this, GHSC-PSM intends to engage the consultancy services, outlined below, to support ZAMMSA in maintaining progress and strengthen its warehouse and distribution operations. The consultant will assess the process flows and systems within ZAMMSA. The consultant will also review and revise the standard operating procedures (SOPs) and develop a mentorship and training plan aimed at improving processes and systems to achieve enhanced warehouse operations. Leveraging the consultant\u2019s expertise will provide ZAMMSA with specialized knowledge, comprehensive assessments, effective mentoring, efficient implementation, sustained improvement, targeted training, thorough handover, and risk mitigation. This approach will significantly increase the likelihood of achieving enhanced warehouse operations and improving staff capacity.
\nPosition Title\u00a0:\u00a0Short Term Technical Assistance (3 months)
\nReporting\u00a0:\u00a0Deputy Country Director \u2013 Warehousing and Distribution
\nPurpose and Statement of Work
\nThe purpose of this SOW of this STTA, is to continue to support the following activities initiated by multi-phased approach STTA in 2024. The points below summarize key activities within the SOW:<\/p>\n
Provision of systems\u2019 support to the ZAMMSA operations team by enhancing the use of operational tools and systems, ensuring effective monitoring, coordination, and optimization of warehouse operations;
\nFacilitate integration of processes and systems in dispatch and distribution for improved performance and efficiencies by streamlining the integration of processes and systems;
\nProvide support on SOP reengineering process, assist in completing SOPs and train ZAMMSA on using corrective action\/preventative action (CAPA) to drive continual improvement and evaluate the robustness of the improved procedures;
\nAttend meetings as required, alongside ZAMMSA\u2019s Senior Management Team (SMT) and or Ministry of Health (MOH), representing the project;
\nCollaborate with tactical operations team to allow senior leadership to focus on strategic initiatives and relationship-building with external partners;
\nCreate platforms facilitating continuous tracking and review of performance against targets;
\nIntroduce peer review mechanisms among junior management teams.<\/p>\n
Expected Outcomes<\/p>\n
Strengthened health and safety oversight mechanisms;
\nRegular audits conducted, resulting in increased awareness and safety standards;
\nTechnical support provided for improved utilization of operational tools and systems resulting in effective monitoring and coordination of the warehouse operations;
\nDevelop a resilient and responsive organization through optimized warehousing and distribution structures;
\nEnhance visibility and support for project initiatives among key stakeholders;
\nStreamlined processes in dispatch and distribution leading to improved performance metrics and operational efficiencies;
\nStrengthened lower management structures to support enabled senior leadership to focus on prioritising strategic initiatives;
\nCompletion of revised SOPs that are robust and effective;
\nZAMMSA personnel trained in Corrective and Preventive Action (CAPA) enabling them to assess and mitigate risk within operational procedures as well as develop a continuous improvement culture;
\nPlatforms established for continuous tracking and review of performance against targets, fostering a culture of accountability;
\nContinuous tracking and peer review for ZAMMSA junior management to foster a culture of accountability and encourage ongoing improvement and best;
\nncreased employment engagement and ownership of workplace organization and initiatives by ZAMMSA employees and management;<\/p>\n
Expected Deliverables
\n*Specific deliverables may be submitted at the request of USG.
\nKey Deliverables List<\/p>\n
Warehouse process flow reviewed, and action plan developed for improving warehousing operations at both ZAMMSA central and regional hubs, with clear operational efficiency targets and staff responsible for each task;
\nPlan for repurposing ZAMMSA Human Resources (HR) in critical areas in the warehouse developed and approved by ZAMMSA SMT to work in the identified areas to improve efficiencies at both central and regional hubs in the process flow;
\nReviewed SOPs and recommendations for required updates to streamline processes to incorporate the new requirements for USG supported 3PL, presented to ZAMMSA SMT for approval;
\nMentorship plan implemented for ZAMMSA staff in warehousing best practices and implementation of strategy;
\nComplete and comprehensive assessment of the material handling equipment and current inventory system at ZAMMSA Central and hubs conducted;
\nReport defining ZAMMSA Information and Communications Technology (ICT) requirements at a strategic and governance level to support ZAMMSA warehouse operations and right level data visibility throughout the national supply chain;
\nWeekly report on ZAMMSA\u2019s Senior Management Team (SMT)\/Ministry of Health (MOH) attention to priority issues affecting the national health commodities supply chain;
\nFinal Technical report detailing the work completed, any remaining gaps and recommendations for ZAMMSA and GHSC-PSM.<\/p>\n
Minimum Education Qualifications, Experience and Competencies<\/p>\n
Advanced degree (bachelor\u2019s preferred) in Supply Chain, Logistics, Public Health, or related field or a related field;
\nAt least 15 years of progressively responsible experience in warehouse operations and distribution in public health supply chains, preferably in low- and middle-income countries (LMICs);
\nProven track record of working with government institutions, health supply agencies, or donor-funded projects (USAID, Global Fund, MOH, ZAMMSA, etc.);
\nProven leadership in mentoring teams, facilitating stakeholder coordination, and building cross-hub collaboration;
\nDemonstrated experience with reengineering SOPs, demonstrated success in rolling out national-level Warehouse Management Systems (WMS);
\nHands-on experience with CAPA systems, quality assurance\/quality control (QA\/QC) processes, and health and safety standards in warehousing;
\nDeep understanding of warehouse management systems (WMS) and operational tools;
\nKnowledge of inventory management technologies, material handling equipment and ICT infrastructure;
\nFamiliarity with 3PL operations, public-private collaboration, and last-mile distribution challenges in the health sector;
\nDemonstrated ability to lead and mentor cross-functional teams, especially in capacity-constrained public sector environments;
\nExperience in building staff ownership and instilling a culture of accountability and continuous improvement;
\nAbility to link operational tools with strategic supply chain planning, governance structures, and national priorities;
\nCapable of working with senior decision-makers and technical staff simultaneously;
\nStrong ability to assess complex warehouse systems, diagnose bottlenecks, and develop actionable improvement plans;
\nCompetence in data analysis, forecasting, and performance tracking;
\nAdept at presenting to senior stakeholders (e.g., SMT, MOH);
\nStrong interpersonal and facilitation skills for multi-agency meetings and collaborative planning;
\nAbility to operate in a fluid environment with institutional transitions;
\nStrong ethical orientation and commitment to confidentiality and local capacity building;<\/p>\n
Location of assignment: Lusaka
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