VITALITE is a high-growth, clean-tech company providing home solar systems and appliances to customers in Zambia without access to electricity. Founded in 2013, VITALITE was the first to pioneer off-grid solar home systems on a loan-to-own model in Zambia, which allows families to afford reliable electricity and life-changing appliances that can drastically improve their lives.\u00a0 Over 1 billion people in the world lack access to electricity, and we believe that access to electricity should be a right for everyone, everywhere.\u00a0 Today, we serve over 75,000 customers in Zambia with energy solutions, through 30 shops and 300 community-based agents.
\nAccording to an independent survey of our customers (run by impact reporting agency, 60 Decibels), 88% find we\u2019ve very much improved their quality of life.
\nWhat\u2019s it like to work here?<\/p>\n
We have built a vibrant and dynamic team in which all of us are treated fairly and given equal opportunity to progress;
\nWe work in an emotionally safe environment within which we all have the opportunity to `fully express ourselves;
\n\u00a0Everyone is encouraged to create a positive impact for themselves, their colleagues, and our customers by taking full accountability for what we do every day.<\/p>\n
According to an independent survey (run by global gender advisory firm, Value for Women);<\/p>\n
94% of team members feel respected by their colleagues
\n97% of team members like our mission and purpose
\n86% of team members believe men and women have equal career opportunities
\n94% of team members believe issues of sexual harassment are taken seriously here
\n89% of team members believe we encourage open and honest communications<\/p>\n
About the Role
\nWe are seeking to recruit Shop Administrators in the following locations\u00a0Kabwe, Mongu, Kitwe, Kasempa, Mpongwe, Solwezi, Petauke, Chongwe, Kafue, Luangwa,\u00a0and\u00a0Rufunsa\u00a0who will be responsible for overseeing daily operations of the Shop, making sure it runs smoothly and effectively by ensuring the field sales team are supplied with stock. And, to attend to walk-ins, and support existing customers with troubleshooting and warranty claims.
\nThe company places a high priority on personal integrity, hard work, and respect for customers and co-workers.
\nKey Responsibilities:<\/p>\n
Receive and process stock deliveries from the warehouse in the ERP system.
\nManage Shop inventory i.e., on time requisition, ensuring the shop has optimal stocks for the sales team.
\nAllocate stocks to the sales team including the Field Agents
\nHandle replacement of items subject to warranty conditions and troubleshooting
\nPerform weekly shop stock checks and reconcile in the ERP system.
\nOffer excellent customer service to both prospective and existing clients.
\nMaintain a clean, organized, and customer-friendly shop environment.
\nIdentify and escalate operational or customer issues to management.
\nEnsure compliance to local government regulations.<\/p>\n
Qualifications:<\/p>\n
Minimum of 2 years experience in sales and marketing
\nA certificate in sales, marketing. A diploma\u00a0 will be an advantage.
\nBasic knowledge of Microsoft word and excel
\nGood analytical skills
\nPassion for working in a social enterprise involving households in off\u2010grid rural areas.
\nFluent in English written and verbal
\nA strong sense of ownership and accountability and a passion for working in a dynamic, entrepreneurial, high-growth company.<\/p>\n
If this position sounds like a good fit for you, please submit your cover letter and CV. Only shortlisted candidates will be contacted. Kindly reference the job title and Location in your application.
\nVITALITE is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of race, religion, national origin, or disability.
\nVITALITE does not charge any fees on recruitment.
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