{"id":3978,"date":"2025-06-22T18:02:18","date_gmt":"2025-06-22T18:02:18","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/zambia\/job\/contact-centre-officer-x3-at-ab-bank-zambia\/"},"modified":"2025-06-22T18:02:20","modified_gmt":"2025-06-22T18:02:20","slug":"contact-centre-officer-x3-at-ab-bank-zambia","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/zambia\/?post_type=job_listing&p=3978","title":{"rendered":"Contact Centre Officer x3 at AB Bank Zambia"},"content":{"rendered":"<p>AB Bank Zambia is looking for three Contact Centre Officers who are ready to take up an exciting challenge in a fast-paced environment of a growing Bank and are willing to meet deadlines and work with state-of-the-art tools. As a Contact Centre Officer you will provide day to day support in the operations of the Contact Center department, and you shall report to the Contact Center Manager.<br \/>\nAmong other responsibilities, you will be expected to:<\/p>\n<p>Attending to customer queries, questions, and comments through various platforms (calls, social media and Websites).<br \/>\nResolve customer complaints and issues.<br \/>\nDocument all client interaction information according to standard operating procedures.<br \/>\nSell and promote Bank products and services.<br \/>\nMonitor customer trends based on customer interactions and recommend improvement actions to management.<\/p>\n<p>Your Minimum Qualifications and Competencies should be:<\/p>\n<p>A minimum of a diploma in a Business related course.<br \/>\nMinimum 1 year experience in a customer service position.<br \/>\nExperience in a Contact Centre managing inbound and outbound calls.<br \/>\nExperience in managing customer queries via social media.<\/p>\n<p>Sharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"AB Bank Zambia","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-3978","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-zambia","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings\/3978","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/media?parent=3978"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job_listing_region?post=3978"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-types?post=3978"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}