Yalelo is looking for a highly motivated, energetic, and hard-working individual to work as a QSR Manager. The QSR Manager will oversee the day-to-day operations of Yalelo Zambia\u2019s two fish & chips QSR outlets, food truck, and food stalls. This role ensures operational excellence, execution of strategy, and strong financial performance. The QSR Manager is responsible for staff management, customer experience, sales reporting, and continuous process improvement.
\nKey Responsibilities:<\/p>\n
Manage operations across all QSR outlets including East Park, Kabulonga, the food truck, and temporary food stalls.
\nMonitor and ensure excellent customer service and brand consistency across all locations.
\nLead and support QSR teams in meeting daily performance targets.
\nDevelop and implement operational SOPs and customer service standards.
\nManage and track sales, cost of goods sold, labour efficiency, and operational budgets.
\nWork with the Marketing department to roll out promotions and new products.
\nPrepare and present weekly\/monthly performance reports, insights, and recommendations to leadership.
\nOversee scheduling, staffing plans, and workforce optimization.
\nEnsure all outlets comply with health, safety, and regulatory standards.
\nMonitor competition and industry trends to guide business decisions.
\nSupport expansion of QSR operations through new site assessments and rollout planning.<\/p>\n
Functional Competencies:<\/p>\n
Operations Management: Ability to oversee and streamline QSR and food truck operations across multiple sites.
\nPeople Management: Experience leading and motivating diverse teams, managing rosters, and driving performance.
\nCustomer Service Excellence: Strong focus on delivering a consistent, high-quality customer experience.
\nInventory & Cost Control: Knowledge of stock management, loss prevention, and controlling food and labour costs.
\nSales & Reporting: Skilled in daily, weekly, and monthly performance tracking, reporting, and data-driven decision-making.
\nCompliance Oversight: Understanding of food safety, health regulations, and operational SOP enforcement.
\nProcess Improvement: Ability to identify inefficiencies and implement practical solutions to enhance service delivery.
\nVendor Coordination: Comfortable working with suppliers, delivery teams, and logistics partners.<\/p>\n
Personal Characteristics:<\/p>\n
Results-Driven: Motivated by achieving sales, cost, and customer satisfaction targets.
\nResilient & Adaptable: Thrives in fast-paced, changing environments and handles pressure well.
\nDetail-Oriented: Consistently monitors quality, cleanliness, and operational standards.
\nStrong Communicator: Can clearly communicate expectations, feedback, and strategies to team members and leadership.
\nTeam Player: Works collaboratively across departments (culinary, marketing, supply chain).
\nCustomer-Centric: Always focused on delivering excellent service and resolving issues effectively.
\nInitiative-Taker: Proactively identifies opportunities and challenges; doesn\u2019t wait to be told what to do.<\/p>\n
Qualifications
\nEducation:<\/p>\n
Bachelor\u2019s degree in Business Administration, Hospitality Management, Retail Management, or related field.<\/p>\n
Experience:<\/p>\n
Minimum 5 years of experience in restaurant, QSR, or food retail operations.
\nDemonstrated success managing multiple outlets or high-volume locations.
\nPrior experience in launching or scaling QSRs is a strong advantage.<\/p>\n
Technical Skills:<\/p>\n
Proficiency in point-of-sale (POS) systems and restaurant management software.
\nBasic financial literacy \u2013 understanding profit margins, budgeting, and forecasting.
\nMS Office skills (Excel, Word, PowerPoint) for reporting and planning.<\/p>\n
Industry Knowledge:<\/p>\n
Familiarity with the fast-food\/QSR industry trends, customer expectations, and competitive landscape.
\nUnderstanding of food hygiene standards.<\/p>\n
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