1. Position: Indian Cuisine Chef
\nLocation: Lusaka
\nIndustry: Food Processing
\nLevel: Mid-Level to Experienced
\nDo you have a passion for Indian cuisine and the culinary skills to bring authentic flavors to life?
\nOur client in the food processing and hospitality industry is looking for a skilled\u00a0Indian Cuisine Chef\u00a0to lead kitchen operations and deliver high-quality traditional dishes.
\nThis role is ideal for a chef with a deep understanding of Indian cooking techniques, strong kitchen management abilities, and a flair for creating memorable dining experiences.
\nKey Responsibilities:
\n1. Food Preparation & Cooking<\/p>\n
Prepare and cook a wide variety of authentic Indian dishes including curries, tandoori, naan, and more.<\/p>\n
2. Menu Development<\/p>\n
Contribute to menu planning and innovation while staying true to traditional recipes.
\nAdapt recipes for dietary preferences when required.
\nKitchen Management
\nManage daily kitchen operations, inventory, and procurement of supplies.
\nEnsure timely and smooth food service delivery.<\/p>\n
3. Food Safety & Hygiene<\/p>\n
Maintain high standards of cleanliness and ensure compliance with food safety regulations.<\/p>\n
4. Staff Training & Supervision<\/p>\n
Train and mentor junior kitchen staff to maintain consistency and quality.<\/p>\n
5. Quality Control<\/p>\n
Oversee the presentation, taste, and quality of every dish before it leaves the kitchen.
\nInventory Management
\nSource fresh ingredients and manage proper food storage to reduce waste.<\/p>\n
6. Ideal Candidate Should Have:<\/p>\n
Proven experience in preparing authentic Indian cuisine
\nStrong leadership and kitchen supervision skills
\nKnowledge of food safety regulations and hygiene standards
\nCreativity, attention to detail, and passion for culinary excellence<\/p>\n
Ready to spice up your career?
\n2. Customer Service Officer
\nLocation: Lusaka
\nIndustry: Food Processing
\nJob Summary
\nOur client in the food processing industry is looking for a proactive and detail-oriented\u00a0Customer Service Officer\u00a0to help ensure exceptional service delivery and customer satisfaction. This role involves supervising customer care processes, supporting a team of agents, and minimizing service-related risks such as miscommunication, missed orders, and customer dissatisfaction. The ideal candidate is a strong communicator, organized, and eager to grow in a dynamic, customer-focused environment.
\nKey Responsibilities
\n1. Team Supervision<\/p>\n
Support and oversee daily activities of customer care agents.
\nEnsure adherence to service policies, procedures, and response time standards.
\nMonitor customer interactions (calls, chats, walk-ins) to spot potential issues early.<\/p>\n
2. Complaint Management<\/p>\n
Handle escalated or sensitive complaints to ensure resolution and customer satisfaction.
\nAssist in managing the escalation process for high-impact cases to reduce customer churn.<\/p>\n
3. Order Management<\/p>\n
Accurately input customer orders into the ERP system and verify large or multi-day orders.
\nMaintain the Kitchen Diary, ensuring orders are tracked and matched to system entries.
\nCoordinate with kitchen staff to assign orders and track completion\/delivery times.<\/p>\n
4. Performance and Training Support<\/p>\n
Assist in tracking agent performance and identifying areas for improvement.
\nParticipate in training sessions focused on customer service skills and risk management.<\/p>\n
5. Data Integrity & Reporting<\/p>\n
Ensure accurate and up-to-date data across CRM, ERP, and Kitchen Diary systems.
\nRecord customer interactions, complaints, and resolutions to support continuous improvement.<\/p>\n
6. Policy Compliance<\/p>\n
Promote adherence to customer service policies, procedures, and daily operational checklists.
\nSupport enforcement of compliance standards and address non-compliance proactively.<\/p>\n
7. Additional Responsibilities<\/p>\n
Take on other duties as assigned to support the customer service team and organizational goals.<\/p>\n
Key Skills & Requirements<\/p>\n
Diploma or Bachelor\u2019s degree in Business Administration, Communication, or related field.
\nStrong communication and interpersonal skills.
\nBasic knowledge of CRM or ERP systems (training will be provided).
\nAbility to multitask and stay organized in a fast-paced environment.
\nEagerness to learn and grow in a customer service role.<\/p>\n
3. Operations Officer
\nLocation: Lusaka
\nFull-Time
\nAre you passionate about streamlining operations, optimizing inventory, and maintaining top-tier quality standards?
\nOur client is seeking a detail-oriented and proactive\u00a0Operations Officer\u00a0to take the lead in inventory and quality control functions.
\nKey Responsibilities<\/p>\n
Oversee and optimize inventory control systems
\nConduct regular stock audits and reconcile discrepancies
\nImplement and maintain quality control standards
\nDrive continuous process improvement and cost-efficiency
\nLead root cause analysis and enforce corrective actions
\nDeliver insightful reports to the COO on inventory and quality performance
\nSupervise and mentor the Inventory Clerk
\nCollaborate across departments\u2014production, procurement, and sales<\/p>\n
Qualifications<\/p>\n
Bachelor\u2019s degree in Operations Management, Supply Chain, Logistics, or a related field
\nMinimum 2 years of experience in operations, inventory, or quality control
\nStrong analytical and problem-solving skills
\nKnowledge of inventory software and quality management systems
\nFamiliarity with local and international food safety standards is a plus
\nExcellent communication and team leadership abilities<\/p>\n
This is a fantastic opportunity to be part of a company that values operational excellence and continuous improvement.
\n4. Head Waiter
\nLocation: Lusaka
\nIndustry: Food Processing
\nDo you have strong leadership skills and a passion for delivering a high-quality dining experience?
\nOur client in the Food Processing industry is seeking a reliable and service-driven\u00a0Head Waiter\u00a0to oversee waitering services and ensure guests receive excellent service from start to finish.
\nThis is an excellent opportunity for someone with experience in food service operations and team supervision to take their career to the next level.
\nKey Responsibilities
\n1. Food Preparation & Coordination<\/p>\n
Liaise with chefs and managers to coordinate daily service operations and menu planning
\nSupervise preparation and ensure meals meet company quality standards
\nOversee portion sizes, food temperatures, presentation, and timing<\/p>\n
2. Table Service & Guest Experience<\/p>\n
Supervise table settings and ensure neat presentation of cutlery and glassware
\nGuide customers with menu recommendations and ensure prompt service
\nCalmly address and resolve customer complaints to maintain satisfaction<\/p>\n
3. Health & Safety<\/p>\n
Ensure hygiene standards and safety protocols are followed by all staff
\nSupervise cleaning, food handling, and hazard prevention measures
\nReport any maintenance issues and participate in regular health and fire safety training<\/p>\n
4. Administration & Team Supervision<\/p>\n
Create duty rosters, maintain service records, and support daily shift operations
\nTrain new servers on SOPs, service expectations, and workplace etiquette
\nSupervise and mentor junior staff for professional growth and consistency<\/p>\n
5. Payments & Cash Handling<\/p>\n
Ensure timely bill payments and reconcile revenue at the end of each shift
\nHandle POS operations, manage cash\/credit transactions, and settle end-of-day reports<\/p>\n
6. Vendor & Supplier Collaboration<\/p>\n
Liaise with suppliers to ensure timely deliveries and favorable terms
\nResolve service issues with external vendors professionally<\/p>\n
Candidate Profile<\/p>\n
Experience supervising a food service or hospitality team
\nStrong organizational, customer service, and leadership skills
\nGood understanding of food safety and service quality standards
\nAbility to multitask in a fast-paced environment
\nFamiliarity with POS systems and basic administrative duties<\/p>\n
Sharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Yamishi Business Solutions","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-3994","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-zambia","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings\/3994","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/media?parent=3994"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job_listing_region?post=3994"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-types?post=3994"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}