Job Summary
\nWe are seeking a dynamic, service-driven, and highly organized Banquet Manager to join our team at Grand Palace Hotel. This pivotal role is responsible for the planning, coordination, and execution of all banquets, events, and conferences at the hotel, ensuring exceptional guest experiences and flawless service delivery.
\nAs Banquet Manager, you will lead a dedicated team, collaborate closely with clients and internal departments, and uphold the highest standards in event presentation, hospitality, and operational efficiency.
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\nResponsibilities
\nEvent Planning & Coordination<\/p>\n
Liaise with clients to understand event requirements, propose setups, and create event proposals and contracts.
\nPlan venue layout according to the number of guests and type of event (e.g., weddings, galas, conferences).
\nCollaborate with the Executive Chef, Reservations Manager and Restaurant Manager to ensure all customer needs are met.
\nCoordinate with vendors and suppliers for event-related services.<\/p>\n
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\nBanquet Operations Management<\/p>\n
Oversee all banquet operations including room setups, audio-visual equipment, table, chair arrangements, linen and cutlery allocation, and bar requisitions.
\nEnsure compliance with safety, hygiene, and hotel standards at all times.
\nSupervise banquet setups, service delivery, and post-event breakdowns.
\nManage liquor and soft drink availability during events.
\nEnsure all amenities (e.g., notepads, pens, flip charts, projectors) are in place and in working order before guest arrival.<\/p>\n
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\nStaff Management & Service Excellence<\/p>\n
Train and schedule banquet staff meetings and support personnel.
\nDelegate tasks to ensure efficient and seamless execution of events.
\nProvide real-time coaching and feedback to reinforce service standards.
\nMonitor food and beverage quality, plate presentation, and overall service experience during events.
\nAddress and resolve customer complaints promptly, escalating to the General Manager when necessary.<\/p>\n
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\nInventory & Budget Management<\/p>\n
Maintain accurate stock levels of banquet equipment, glassware, cutlery, linen, and supplies.
\nAssist in menu planning and pricing with the Food & Beverage Manager.<\/p>\n
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\nFacility Management<\/p>\n
Conduct pre-event inspections of meeting rooms and banquet halls to ensure readiness and cleanliness.
\nWork with the housekeeping and maintenance teams to uphold the safety and aesthetic standards of all venues.
\nEnsure functionality of equipment such as A\/C units, projectors, sound systems, and lighting.<\/p>\n
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\nClient Relations & Feedback<\/p>\n
Communicate with client representatives during and after events to gather feedback.
\nTake proactive measures to address concerns and improve future service quality.
\nFoster long-term relationships to encourage repeat business and customer retention.<\/p>\n
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\nAdministrative & Reporting<\/p>\n
Attend departmental meetings and provide updates on activities, challenges, and achievements.
\nEnsure accurate documentation of event details, staff schedules, and operational checklists.<\/p>\n
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\nQualifications & Skills<\/p>\n
Proven experience in banquet\/event management within a hotel or hospitality environment.
\nStrong leadership and organizational skills.
\nExcellent interpersonal and communication abilities.
\nAbility to manage multiple events and teams simultaneously.
\nKnowledge of food and beverage service standards.
\nInventory management.
\nFlexible schedule, including weekends, evenings, and holidays as required.<\/p>\n
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\nBenefits & Remuneration<\/p>\n
Competitive salary
\nFree lunch at the Hotel during your shift
\nMonthly service charge payments<\/p>\n
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