Mary\u2019s Mary\u2019s Meals is a global movement supported by people from all walks of life and united by one mission \u2013 that every child receives a nutritious daily meal in their place of education. Today, over 2.4 million children across 18 countries are receiving Mary\u2019s Meals. In Zambia alone, we reach over 600,000 children every school day.
\nWe are now recruiting for an IT Engineer to join our team in Chipata. You\u2019ll be part of an international team supporting users across Zambia, working closely with internal stakeholders and third-party suppliers. As the most senior local IT position, you\u2019ll take the lead on infrastructure operations, support and optimisation, while also mentoring junior IT staff or apprentices.
\nKey Responsibilities Include:<\/p>\n
Managing and optimising IT infrastructure and systems, including networks, devices, and cloud services.
\nProviding first- and second-line support to users, ensuring high-quality service delivery.
\nPlanning and delivering infrastructure upgrades and improvement projects.
\nMaintaining systems compliance, availability, and performance.
\nLeading the local deployment of global IT projects and processes.
\nTroubleshooting incidents, monitoring system health, and responding to alerts.
\nManaging IT assets and administering user accounts, including Office 365 services.
\nMentoring junior team members and supporting their development.<\/p>\n
About You:
\nYou are a passionate and proactive IT professional with a strong service mindset and a drive for continuous improvement. You have experience supporting enterprise systems and networks and are confident in managing both day-to-day IT operations and strategic improvements. You\u2019re a team player who communicates well, solves problems methodically, and is eager to contribute to a meaningful cause.
\nQualifications, Skills & Experience:
\nEssential:<\/p>\n
A relevant degree in Computer Science, Information Technology, Computer Engineering or any related field
\n3+ years of industry experience in IT infrastructure support or administration.
\nStrong working knowledge of Windows environments, Office 365, networking, and scripting (e.g. PowerShell).
\nFamiliarity with antivirus, backup systems, and ITIL service management.
\nPractical experience managing cloud-based systems or tools.
\nStrong troubleshooting skills and the ability to document processes and fixes clearly.
\nExcellent communication and stakeholder engagement skills.<\/p>\n
Desirable:<\/p>\n
Microsoft, Cisco, or CompTIA certifications (e.g. MCSA, CCNA, Network+).
\nExperience with Azure or other cloud environments.
\nExposure to the non-profit or international development sector.<\/p>\n
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