Job Title: Workshop After-Sales Officer
\nLocation: Lusaka, Zambia
\nCompany: Massbreed Investment \u00a0Zambia Limited
\nAbout Us:\u00a0Massbreed Investment Zambia Limited is a leading supplier of high-quality commercial vehicles and equipment, representing globally renowned brands such as FAW Trucks, Sino Trucks, Lovol Mining and Construction Equipment, and , Golden Dragon buses, and genuine spare parts. We are committed to delivering reliable, affordable, and terrain-appropriate solutions for the African market.
\nJob Overview:\u00a0we seeking a dedicated and results-driven Workshop After-Sales Officer to join our Lusaka operations. The ideal candidate will play a critical role in ensuring customer satisfaction and supporting the service department in delivering quality after-sales services.
\nKey Responsibilities:<\/p>\n
Coordinate vehicle servicing and repair activities within the workshop.
\nAct as the link between customers and workshop technicians to ensure timely and effective resolution of service issues.
\nMonitor job card processing, service scheduling, and follow-up on completion timelines.
\nAssist in managing spare parts requisitions and availability for ongoing jobs.
\nEnsure all customer concerns and service-related issues are addressed professionally and promptly.
\nKeep accurate records of all after-sales activities including customer feedback, complaints, and completed work orders.
\nWork closely with the Service Manager to uphold workshop quality standards and operational efficiency.
\nProvide support in warranty claim documentation and follow-ups.<\/p>\n
Qualifications & Experience:<\/p>\n
Diploma or Degree in Mechanical Engineering, Automotive Technology, or a related field.
\nAt least 3 years of experience in after-sales service or workshop coordination in the automotive industry (commercial vehicles preferred).
\nGood understanding of truck\/bus mechanical systems and workshop operations.
\nStrong communication and customer service skills.
\nProficiency in Microsoft Office and workshop\/job card management systems.
\nKnowledge of FAW, Sino, or Golden Dragon vehicles will be an added advantage.<\/p>\n
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