Job Details
\nWe are seeking young, energetic interns to support our Front Office department. This role will serve as a key link between the institution and our clients, with responsibilities including the timely management of loan sales and collections. The position reports directly to the Branch Manager and will be based at one of our branches in Kitwe, Mufulira, Chambishi, Chililabombwe, or Kalumbila.
\nPositions :\u00a0Two (2)
\nJob Responsibilities<\/p>\n
Proactively promote and cross-sell Fincred Finance\u2019s products and services.
\nApply sound commercial judgment to effectively resolve issues in line with the company\u2019s credit policy, sales strategy, and other established policies.
\nOversee key performance drivers, ensuring strong sales and profitability across various products and distribution channels.
\nEnsure that client records are captured correctly in the system and are perfectly filed.
\nWork closely with senior management and other supervisors to develop effective outreach strategies and identify cost-efficient platforms for market penetration.
\nActively contribute towards branch weekly targets in terms of disbursements, collections and arrears management.
\nFollowing up on defaulting customers and keeping record of all communications.
\nEnsure that the front office and customer service areas are well-maintained to support security, promote efficient and professional service delivery, and uphold the company\u2019s image.<\/p>\n
Skills<\/p>\n
Independent self-starter
\nGood communication skills
\nAbility to work as part of a team or individually on a project
\nAbility to work well under pressure
\nIntegrity is key
\nDevelopment skills<\/p>\n
Qualifications<\/p>\n
Grade 12 school certificate with 5 credits or better
\nDiploma\/ Degree in Banking and Finance, Accounting, Marketing, Business Management or related field.
\nWork experience in a Financial Institution is an added advantage<\/p>\n
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