JOB TITLE: RAPID RESPONSE MANAGER
\nDIRECT REPORTS TO:
\nOPERATIONS MANAGER
\n1.\u00a0 JOB PURPOSE
\nMagnum Security Company is seeking a dynamic and experienced Rapid Response Manager to oversee and coordinate the company\u2019s emergency and rapid response operations. The successful candidate will lead the rapid response teams, ensure efficient deployment to security incidents, maintain operational readiness of vehicles and equipment, and uphold client safety and satisfaction in high-pressure situations.
\n2\u00a0 KEY RESPONSIBILITIES<\/p>\n
Plan, direct, and supervise all rapid response operations to ensure swift and effective handling of security incidents.
\nLead, train, and manage a team of rapid response officers to maintain high levels of readiness, discipline, and professionalism.
\nCoordinate real-time deployment of response teams to alarm activations, emergencies, or distress calls from clients.
\nMonitor GPS and radio communications to ensure efficient routing and dispatching of response units.
\nEnsure all response vehicles are fully operational, fueled, and equipped with necessary tools at all times.
\nDevelop and implement response protocols, incident escalation procedures, and operational checklists.
\nMaintain incident logs and generate accurate, timely reports on all rapid response activities.
\nLiaise with clients, police, and emergency services during and after incidents.
\nConduct periodic drills and simulations to test team readiness and improve response time.
\nInvestigate and report on all incidents attended by rapid response teams.
\nCollaborate with other departments (control room, patrol, technical) for seamless service delivery.<\/p>\n
4.NATURE OF DECISION MAKING
\na) Strategic
\nb) Financial
\nc)\u00a0 Analytical
\n5. QUALIFICATIONS: Minimum<\/p>\n
Grade 12 Certificate with 5 \u2018O\u2019 levels with credit or better in Mathematics and English
\nDiploma or Degree in Security Management
\nValid driver\u2019s license with a clean driving record. Additional certifications or endorsements related to emergency vehicle operation are a plus.<\/p>\n
6. EXPERIENCE:
\nMinimum At least 5 years of experience in a supervisory security role, with 3 years in rapid response or tactical operations.
\nATTRIBUTES & SKILLS<\/p>\n
Excellent leadership and decision-making skills under pressure.
\nStrong situational awareness and risk assessment capabilities.
\nEffective communication and interpersonal skills.
\nHigh level of integrity, discipline, and professionalism.
\nAbility to work flexible hours, including nights, weekends, and on-call duty.
\nStrong organizational and time-management skills.<\/p>\n
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