We are seeking a highly organized and detail-oriented Infrastructure Support Engineer to provide essential support to our client, a telecom group operating in Zambia offering mobile, data and fintech services. The Infrastructure Support Engineer will be responsible for smooth operations of the Data Center infrastructure and resources, management of IT security in accordance with the IT policy and best practices.
\nKey Responsibilities:
\nData Centre Management\u00a0<\/p>\n
Capacity planning and monitoring of IT resources in the Data Centres.
\nRegularly updating the server\/network inventory which should include complete details with accuracy.
\nClose liaison with Facilities and Networks in capacity management.
\nManage allocation and regulate the use of DC \/DR space by partners and enforce.
\nCable management \u2013 smart and clearly labelled.
\nStandardization and best practices.
\nEnsure monitoring of power, temperature, etc\u2026 in the DC\/DR.
\nProvide hands and feet support to the offshore teams.
\nAsset register management.<\/p>\n
Compliance<\/p>\n
Ensure 100% availability and functionality of all Hardware equipment.
\nEnsure availability of relevant reports (Checklists and dashboards).
\nEnsure that All partner\u2019s out of scope dependence are managed without impacting service delivery.
\nDay-to-day troubleshooting partner VPNs and all network issues with the off shore team.
\nUpdate customer details accurately.
\nPatch management \/OS upgrade.
\nLAN \/ WAN management.
\nEnsure all vulnerability and penetration testing scan are closed within the given time.
\nMedia tape management (on-site, off-site and DC).
\nEnsure monthly restore drill and artifacts for all critical applications are verified.
\nEnsure monthly consolidated backup validation of all critical applications are done.
\nCompliance as per ISMS (27001) and BCMS (22301) guideline.<\/p>\n
Hands and feet support<\/p>\n
Provide hands and feet support to the off-show teams as and when required.
\nManage and ensure spares availability.
\nCoordinate the extraction and sharing of systems logs as and when required.
\nEnsure that the out-of-band access to the DC environment is tested and working all the time.
\nWork on all DC resource augmentation projects.<\/p>\n
Ticket Management<\/p>\n
Manage and coordinate resolution of tickets or incidents within agreed SLA.
\nCoordinate troubleshooting sessions and ensure resolution.
\nTrack NSD tickets and ensure closure.
\nEnsure SLA reviews and feedback is provided to IT management.
\nRaise and present the PCR tickets in CAB.<\/p>\n
Desired Skills, Qualifications and Experience:<\/p>\n
Diploma \/ degree in Computer Systems Engineering and Hardware Maintenance SPARC T7 Servers Installation and Maintenance Virtualization cloud computing Storage Tek Tape Libraries Entry-Level and Midrange Field Delivery Support Consultant.
\n6 years\u2019 experience with a minimum of 4 years as infrastructure engineer within the Telecoms industry.
\nExperience in Networking, Hardware and managing of Data Centre infrastructure and resources.
\nPractical experience in server and network device.
\nKnowledgeable in modern server technologies, including virtualization.
\nGood Communication skills.
\nTeam player.
\nEnthusiastic and personal drive Initiative.
\nAbility to handle pressure.
\nWilling to learn.
\nFlexible \u2013 Ability to handle new situations and adapt to whatever circumstances.<\/p>\n
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