We are seeking a highly organized and detail-oriented NOC Engineer to provide essential support to our client, a telecom group operating in Zambia offering mobile, data and fintech services. The NOC Engineer will be responsible for monitoring IT applications and servers to ensure proactive resolution of alerts and potential incidents. Serve as the 1st line of support for all IT application issues.
\nKey Responsibilities:
\nIT Operations<\/p>\n
Resolving SRs raised by the business within SLA.
\nMonitoring of application and server performance.
\nTrend analysis after changes are deployed to make sure services have not been impacted.
\nMonitoring of critical daily cron jobs i.e., report generation, sweeps, auto debits, CDR\u2019s.
\nSupport in UAT closure for upcoming projects and production fixes.
\nResponding to queries and incidences raised by partners via Skype and WhatsApp in off peak hours.
\nSupport in post deployment tests to make sure services are not impacted.
\nSupport business with query\u2019s from AMOPS, Shops and other departments.
\nTelephone system and call centre system management.
\nSupport business with follow ups on RCA\u2019s for incidents.
\nAssist staff members with general support on company systems and policies.
\nPreparing DB queries and reports for staff and partners.
\nShould be flexible and able to support operations in 24\u00d77 environment on rotation basis.
\nMonitor Alerts promptly on tools, follow SOP and necessary escalation matrix accordingly in timely manner.
\nMonitoring, analyzing and escalating issues and partner queries in time.
\nPrompt logging of identified or reported issues in the ITSM tool.
\nWorking closely with Operation Managers and Application Leads.
\nIdentify recurring problem areas and provide inputs for application enhancement and automations.
\nSelf-motivated, goal oriented, and constructive with problem solving, critical thinking and analytical skills for team collaboration.<\/p>\n
Desired Skills, Qualifications and Experience:<\/p>\n
University degree in Computer Science, or other related disciplines.
\nProfessional Qualification in ITIL will be an added advantage.
\nApplication and database support.
\nUnix\/Linux Operations.
\nNetwork troubleshooting.
\n0 \u2013 3 years\u2019 work experience.
\nFluent in local dialect.
\nPeople management.
\nSolid communication and customer facing skills.
\nGood in monitoring, log-analysis, diagnosis, troubleshooting, and identifying solutions to escalate and resolve business\/operational issues.
\nStrong analytical skills.<\/p>\n
Sharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"https:\/\/apply.workable.com\/topfloor-1\/","_company_name":"TopFloor Limited","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-4438","job_listing","type-job_listing","status-expired","hentry","job_listing_region-zambia","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings\/4438","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/media?parent=4438"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job_listing_region?post=4438"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-types?post=4438"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}