{"id":4543,"date":"2025-07-28T16:00:45","date_gmt":"2025-07-28T16:00:45","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/zambia\/job\/customer-service-officer-at-private-tutors-zambia-ltd\/"},"modified":"2025-10-28T00:14:25","modified_gmt":"2025-10-28T00:14:25","slug":"customer-service-officer-at-private-tutors-zambia-ltd","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/zambia\/?post_type=job_listing&p=4543","title":{"rendered":"Customer Service Officer at Private Tutors Zambia Ltd"},"content":{"rendered":"<p>We are looking for a Customer Service Officer to provide operational and administrative support to the School Office and various departments.<br \/>\nJOB DESCRIPTION<br \/>\n-To interact with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.<br \/>\n-Maintaining a positive, empathetic, and professional attitude toward customers at all times.<br \/>\n-Responding promptly to customer inquiries.<br \/>\n-Communicating with customers through various channels.<br \/>\n-Providing feedback on the efficiency of the customer service process.<br \/>\n-Ensure customer satisfaction and provide professional customer support.<br \/>\n-Identify and assess customers\u2019 needs to achieve satisfaction<br \/>\n-Build sustainable relationships and trust with customer through open and interactive communication<br \/>\n-Provide accurate, valid and complete information by using the right methods\/tools<br \/>\n-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution<br \/>\n-Take the extra mile to engage customers<br \/>\n-Ensure that appropriate actions are taken to resolve customers\u2019 problems and concerns.<br \/>\n-Perform other related duties as assigned<br \/>\n\u00a0<br \/>\nJOB REQUIREMENTS<br \/>\n\u00a0<br \/>\n-Diploma or Bachelor\u2019s degree, or equivalent in education\/marketing\/business administration<br \/>\n-Proven customer support experience in the Service Industry<br \/>\n-Customer orientation and ability to adapt\/respond to different types of characters<br \/>\n-Excellent communication and presentation skills<br \/>\n-Ability to multi-task, prioritize, and manage time effectively<br \/>\n-Ability to stay calm when customers are stressed or upset.<br \/>\n-Open to females only<br \/>\nSharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/privatetutors.zambia@gmail.com","_company_name":"Private Tutors Zambia Ltd","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-4543","job_listing","type-job_listing","status-expired","hentry","job_listing_region-zambia","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings\/4543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/media?parent=4543"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job_listing_region?post=4543"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-types?post=4543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}