Job description:<\/p>\n
Manage and assist your team of advisors in all their issues
\nSupervise the daily work of advisors assigned to your team
\nAssessing the advisors work and give them feedback to maximize their performance
\nTake calls that your advisors can\u2019t handle and be available when an advisor appears to need assistance
\nMotivate and encourage advisors through positive communication and feedback
\nEvaluates the advisers of your assigned team based on evaluation parameters and reports<\/p>\n
Reporting to:<\/p>\n
Director of Operations
\nCall Centre Operations Manager
\nCall Centre Performance Officer
\nCall Centre Performance Manager<\/p>\n
Evaluated by:<\/p>\n
The management team
\nAnonymous evaluation by team members<\/p>\n
Payment scheme:<\/p>\n
Basic Salary
\nCommission<\/p>\n
Responsibilities<\/p>\n
Manage and assist your advisers in all their issues
\nKeep the management informed on issues and problems
\nEnsure compliance with company policies and procedures
\nInform your advisors for any new information provided by the management
\nEnsure that your advisors use the systems properly
\nPrepare weekly\/monthly results and performance reports
\nProvide feedback and information for tasks which management will assign you to investigate
\nProvide suggestions for actions which should be taken for your advisors
\nManage by walking around. Be visible to answer questions.
\nSpend the majority of your time to be on top of them to hear and check how they perform with the applicants (on calls and emails).
\nSupervise the daily work of advisers assigned to your team
\nAssessing the advisors work and give them feedback to maximize their performance
\nTake calls that your advisors can\u2019t handle and be available when an advisor appears to need assistance.
\nMotivate and encourage advisors through positive communication and feedback
\nEvaluate your advisers based on evaluation parameters and reports
\nEnsure that your advisors follow their timetable and inform the necessary people for any changes
\nEnsure that your advisors apply their leave request if and only if they receive a written approval from the management. For every request, you should provide to the management your suggestion
\nOpen\/Close the Call Centre when needed depending on the time schedule
\nResponsible for evaluating the performance of the advisors based on the number of calls, offer letters\/application fees\/deposits received for each advisor
\nResponsible of keeping and maintaining the agreed KPI\u2019s for each adviser assigned in your team
\nResponsible for evaluating the monthly and quarterly KPI\u2019s for each adviser assigned in your team
\nResponsible for setting up synergy between the student advisers concerning the offer letters and provide any information needed in liaison with the Performance
\nManager and Performance Officer
\nAny other tasks as assigned by the Management<\/p>\n
Requirements<\/p>\n
Bachelor\u2019s degree
\nLeadership\/Supervisory skills
\nOrganizational skills
\nResults\/Data oriented skills
\nComputer skills
\nVerbal and written communication skills
\nMotivation skills
\nAttention to detail
\nJudgement
\nMulti-tasking skills<\/p>\n
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