1.JOB POSITION: FRONT OFFICE RECEPTIONIST
\nDEPARTMENT: FRONT OFFICE
\nREPORTS TO: FRONT OFFICE SUPERVISOR
\nPOSITION SUMMARY:
\nAs a hotel receptionist you have the responsibility to oversee the functions related to dealing with guests on a daily basis. The hotel receptionist is often the only employee with whom the guests interact with. It is therefore important that you greet with a smile and in friendly but professional manner.
\nDUTIES AND RESPONSIBILITIES:<\/p>\n
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our guests.
\nHelp guests check in and provide them with a key and show them where their room\/s is located.
\nResponsible for assisting guests when they check out of the hotel and handle their payments.
\n\u00a0Ensure that guest\u2019s needs are met and send them supplies when requested to do so.
\nTake reservations over the phone and provide directions to the hotel where necessary.
\nArrange transportation for guests
\n\u00a0Control advance booking an d reservations
\nExpected to be in uniform provided by management at all times while on duty
\nReceive payment for accommodation
\nComplete guest bills properly
\nEnsure that storage of records is up to date and requests of guests are met.
\nResponsible for safe keeping of client valuables.
\nYou will be expected to undertake any other assignments that management may require you to do from time to time<\/p>\n
SKILLS:<\/p>\n
Ability to welcome guests and have a friendly and helpful attitude
\nComputer literate and familiarization of various software
\nBe organized and have the ability to multitask
\nHave a professional demeanour at all times
\nMust be capable of dealing with guests without being irritable
\nAbility to handle tough\u00a0 and challenging situations calmly
\nAbility to work long hours<\/p>\n
REQUIRED QUALIFICATION:
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Full Grade 12 Certificate
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Certificate in Front Office Operations, General Hospitality or Hotel Management. Diploma or higher shall be an added advantage.
\nREQUIRED EXPERIENCE:
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Minimum of 5 years proven work Experience in Front Office. At least 3 years must be in the actual Receptionist position.
\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Experience in Hotels especially 5 star shall be an added advantage.
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