What you would be expected to do:<\/p>\n
Proper management of Collection Ambassadors to ensure the target is aligned to the company\u2019s Goals.
\nTrace and close all non performing accounts with emphasis on those greater than 180 days disabled.
\nProper Training and engagement of Energy Officers and collection ambassadors to increase the Kazi success rate and collection abilities.
\nArea portfolio\u00a0 strategizing to address and improve the quantity of collections and quality of sales.
\nImmediate addressing of risk exposures and recommendation to the risk team for resolution.
\nTimely follow up of customer complaints such as Faulty Issues, poor service issued to ensure quality service is rendered.
\nArea portfolio and repayment trends provided and lay down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
\nProper weekly reports stating all the activities conducted and aligning with data and achievement rate of daily activities.
\nSetting and ensuring the drive of target setting in respective AHQ through engagement of the CLE,\u00a0 ABMs, Team\u00a0 and Energy Officers.
\nFacilitate reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by agents etc., as per the processes laid out by the Risk function.
\nTracking of FPDs and SPDs and poor repayment customers to know the reason for not repayment and address findings immediately.
\nTimely resolution of complex complaints from clients in their region.
\nOversee repossession efforts and ensure they are in line with the organization\u2019s repossession policy<\/p>\n
You might be a strong candidate if you:<\/p>\n
Bachelor\u2019s degree or higher diploma related to finance, community development, communication, credit risk management, or related fields
\nCan speak both English and Bemba
\nAt least 1 year of work experience in a similar position with field experience with rural customer settlements
\nWorking in the field to drive collections, resolve issues, and enhance the customer experience.
\nStrong experience in microfinance, Fintech or banking background on
\nCredit collection and debt recovery are preferable.
\nMust have good\u00a0 communication & people skills
\nExcellent people skills.
\nClear and straight-to-the point communication skills with fluency in English
\nClear thinking and problem-solving ability.
\nExcellent and diligent.
\nExcellent issue-tracking and resolution skills.
\nAble to manage multiple tasks at the same time diligently and accurately.
\nWork with multiple sales teams and cross-functional teams seamlessly.<\/p>\n
What we offer (in addition to compensation and statutory benefits):<\/p>\n
Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
\nAn open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
\nA truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
\nStructured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.<\/p>\n
Sharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"https:\/\/sunking.pinpointhq.com\/en\/postings\/fe27d5e5-c2a0-47a3-81a5-49b3cfb846cc","_company_name":"Greenlight Planet Zambia","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-4609","job_listing","type-job_listing","status-expired","hentry","job_listing_region-zambia","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings\/4609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/media?parent=4609"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job_listing_region?post=4609"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-types?post=4609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}