Description
\nExpressCredit is a global consumer finance company operating in Zambia and 3 surrounding countries, including Botswana, Namibia, and Lesotho. Our company helps individuals in a need of short-term and long-term financial solutions \u2013 all of which make a meaningful and lasting impact on the local communities.Since 2018, ExpressCredit has more than tripled its global operations and grown significantly worldwide. If you want to work for a dynamic, forward-thinking and socially responsible financial services provider we are the right match for you!
\nTo learn more about ExpressCredit, visit: www.expresscredit.co.zm
\nExpressCredit Zambia, a registered non-deposit taking financial institution is inviting suitably qualified, competent, skillful and highly motivated professional based in Kafue or willing to self-relocate for the Senior Loan Officer Position.
\nJob PurposeTakes charge in selling YesCash Zambia products & services, screening, evaluation of loan documentation and processing of loan applications as per laid down Policies and Procedures, general customer service
\nKey Responsibilities
\n1. Sales Point Management
\nCustodian of all Sales Point assets
\nEnsure Sales Point is open and ready for business by 07:55 hours.
\nEnsure Sales Point is locked and safely secured at end of day.
\nEnsure the Sales Point is clean and conducive for business and customers.
\nAll equipment must be in good working condition for smooth branch operations.
\n\u00a02. Customer Care
\nEnsure excellent customer service to all customers.
\nResolve customer complaints and queries and ensure they are handled within 24hrs.
\nEscalate all customer queries and complaints that cannot be handled by the branch immediately and ensure they are resolved within 48hrs.
\nEnsure customer refund claims are handled with utmost care and customers are refunded within 48hrs.
\nAll customer refund claims are completed and signed off before escalating to SSC for processing.
\nCustomers are fully informed about all products and services.
\n3.\u00a0 Loan Processing
\nAll loans are processed as per policy and procedure adhering to underwriting rules.
\nAll loan files are secured in the branch daily before dispatching to Head office.
\nAll loan files processed in a month are couriered to Head office for archiving during the first week of the following month.
\nAll mandates are couriered to Head Office (Credit department) by Monday the following week.
\n4. Sales
\nManagement of Direct Sales Agents to drive sales.
\nSet daily marketing plans for DSAs and set daily targets.
\nEnsure branch sales targets are achieved.
\nPrepare monthly and weekly sales plan and send to Sales Manager and Head- Branch Operations
\nEnsure all sales plans are implemented.
\n5.\u00a0 Document Archiving
\nEnsure all documents e.g, Cash receipts, refunds, loan documents are kept safe and secure in branch before dispatching to HQ for archiving.
\nEnsure all loan documents are couriered to HQ for archiving within 5 working days of the following month.
\nAll mandates are couriered to Head Office (Credit department) by Monday the following week.
\n6. Reports,\u00a0ensure daily and weekly reports are sent completed efficiently and sent on time.
\nQualifications and Requirements<\/p>\n
Grade 12 School Certificate with 5 credits including English and Mathematics.
\nDiploma or better in sales or any business-related course.
\nMust have a Valid Driver\u2019s Licence
\nComputer literate (Microsoft Word and Excel)
\nRelevant sales and marketing skills- Basic knowledge in financial analysis
\nMust have sales and marketing experience
\nHonesty and Integrity
\nAttention to details
\nGood organizational and multi-tasking skills.
\nKnowledgeable in YesCash Zambia Credit Procedures and Products
\nExcellent interpersonal skills
\nGood understanding of customer service principles,
\nExcellent communication skills (oral& written),<\/p>\n
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