We are looking for a proactive, detail-oriented, and guest-focused Housekeeping Manager to lead our Housekeeping Department at Grand Palace Hotel in Lusaka, Zambia.
\nIn this pivotal role, you will oversee all aspects of cleanliness, staff training, scheduling, and inventory management to ensure our guests enjoy immaculate rooms and public areas every day.
\nPosition Overview
\nAs Housekeeping Manager, you will:<\/p>\n
Lead, inspire, and develop a high-performing team of housekeeping and laundry attendants.
\nEstablish and maintain efficient standard operating procedures (SOPs) and shift rotas.
\nEnsure every guest room and public area meets\u2014or exceeds\u2014our company\u2019s sanitation, safety, comfort, and aesthetic standards.
\nCollaborate closely with Front Office, Accounts, and Purchasing to manage inventories, room readiness, and supplier relationships.
\nActively participate in room-wellness inspections alongside the General
\nManager to safeguard guest satisfaction.<\/p>\n
Key Responsibilities<\/p>\n
Ensure rooms are made up according to company standards and pre-arrival lists are delivered promptly to Front Office.
\nGather arrival and departure reports; prepare group rooming lists.
\nHandle and resolve guest complaints swiftly and professionally.
\nVerify all billing, routing, and credit\u2010policy instructions are correctly applied to guest files.
\nMaintain par stock of linens, uniforms, guest amenities, and cleaning supplies.
\nWork with Accounts and the General Store to organize inventories of fixed assets.
\nAssist Purchasing in vetting and selecting reliable suppliers for housekeeping-related goods.
\nPrepare regular management reports on housekeeping performance, supply usage, and staffing metrics.
\nParticipate in cross-departmental meetings to align on occupancy forecasts, special events, and wellness initiatives.
\nMaintain par stock of linens, uniforms, guest amenities, and cleaning supplies.
\nWork with Accounts and the General Store to organize inventories of fixed assets.
\nAssist Purchasing in vetting and selecting reliable suppliers for housekeeping-related goods.
\nRecruit, train, and evaluate housekeeping and laundry staff; recommend promotions and transfers.
\nOrganize on-the-job training sessions and measure their effectiveness.
\nConduct regular staff briefings to reinforce health, safety, and company policies, and to foster team spirit.
\nDevelop, implement, and refine SOPs for cleaning, pest eradication, and maintenance reporting.
\nDraw up and manage shift rotas, ensuring optimal coverage during high occupancy and \u201cwalk\u201d-risk periods.
\nPerform daily inspections of guest rooms, public areas, and back-of-house sections; coordinate repairs and routine maintenance.<\/p>\n
Benefits & Remuneration<\/p>\n
Competitive salary
\nMonthly service charge payments
\nFree lunch at the Hotel during your shift
\nGratuity payment<\/p>\n
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