Job Summary
\nShop\/Shift Managers
\nWorking under the supervision of the Senior Operations Manager, the Shop Managers will have to plan, organize, direct and control the daily business running of the shop to the satisfaction of the customers and ensuring that sales are maximized, hourly budgets are achieved, brand integrity is maintained, set housekeeping and hygiene standards are maintained, and targeted profitability is achieved. The incumbents will be responsible for ensuring that excellent customer service, product quality and speed of service are upheld all the time.
\nDuties and Responsibilities<\/p>\n
\u00a0Determine shift stock requirements for issuing.
\nPhysically checks kitchen stocks against previous shift\u2019s closings.
\nOpen all general paper work in preparation for the day.
\nRead all communication in the handover report book from the previous shift and action were necessary.
\nEnsure daily that cash takings are well looked after and safely banked every shift as per set procedure.
\nEnsure daily that trading hours are adhered to and that the shop is never left without management.
\nShould account daily for any stock and monetary discrepancies that may occur to ensure safety of all assets through personal strict adherence to day end closing procedures.
\nCheck staff arrival times and conduct a team briefing and hygiene check and that all staff reports on duty on time in neat and complete uniforms.
\nEnsure the availability of all menu items at the time of opening the shop (100% menu offering).
\nCoordinate all issues into the kitchen and action any unavailable stock.
\nConduct machinery and equipment check to ensure all assets are operational and have no built up of dirt or grease. Action where necessary.
\nEnsure all repairs and maintenance requirements are identified and auctioned accordingly. (All critical repairs to be actioned within 48 hours).
\nPrepares for the peak period.
\nEnsure all operational standards are maintained according to set SOPs.
\nEnsure that all products are prepared in the right quality, quantity, and at desired times and address any problems associated with service delivery.
\nControl all staff breaks to ensure business continuity.
\nCompile and monitor sales figures and statistics.
\nPhysically count stock and floats together with the incoming and outgoing shift managers.
\nCheck DRS daily for accuracy and sign off as authorized.
\nResponsible for all the petty cash and floats utilized for the shop and ensuring that proper handovers are done to minimize thefts and petty cash discrepancies.
\nEnsure efficient flow of service.
\nStaff Discipline & staff welfare.
\nConflict management and grievance handling.<\/p>\n
Qualifications & Skills<\/p>\n
GCE O\u2019Level Certificate.
\nDiploma in Business Administration or Related Field.
\nHotel and Catering Certificate or Diploma is an added advantage.
\nMinimum Two (2) years\u2019 experience in the hospitality industry (Experience in Quick Service Restaurants is an added advantage).
\nHighly focused, result-driven and outstanding organizational skills.
\nShould be highly computer literate.
\nBe presentable and have a strong sense of integrity.
\nA pleasant personality and able to communicate well with customers and staff at a higher level.
\nHave excellent people skills and a strong sense of urgency and bias to action.<\/p>\n
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