Hitachi Construction Machinery Zambia Company Limited invites applications from suitably qualified and experienced candidates for the following position.
\nPurpose of the role:
\nTo ensure effective support for all Hitachi Construction Machinery for clients through accurate inspection and forecast with a view to increase\/have sustained repeat business.
\nReports to: Service Manager
\nBranch: Lusaka
\nKey Duties and Responsibilities:
\nThe Service and Parts Engineer will be required to perform the following tasks:<\/p>\n
Effectively Communicate to the Service Manager regarding workflow and execution dates;
\nComplete routine Inspections on Hitachi Machines, generate extensive reports and communicate to customers;
\nGenerate and submit quotations to customers following machine inspections;
\nComplete routine and servicing on all Hitachi subsidiary company\u2019s equipment\/machinery;
\nCompile suggested parts lists for customer based on individual requirements and effectively communicate to Service Manager;
\nCommunicate with Parts Supervisor for quotation generation and stock availability and communicate with the Customer efficiently;
\nCompile call plans for Service Manager\u2019s approval;
\nComplete scheduled servicing on customer machinery;
\nComplete scheduled repairs of customer machinery;
\nAttend unscheduled customer breakdowns and recommend viable solutions;
\nImplement mandatory service bulletins on customer machinery;
\nComplete and communicate photo information reports and field information reports as required.
\nAssist in workshop and warehouse duties as required;
\nEnsure continuous checking of Field Information report to ensure warranty claims are processed timeously;
\nConduct trend analysis on all warranty claims to identify possible trends in breakdowns;
\nAct as first judge support on all warranty claims to ensure accurate claims are processed.<\/p>\n
Qualifications & Experience<\/p>\n
Must have a full Grade 12 certificate
\nMust have a minimum of a Diploma in Heavy Equipment Repair (HER)\/ Mechanical Engineering or equivalent.
\nMust have a minimum of 3 years work experience in a similar field.
\nHI-TEP Repair certification will be an added advantage
\nExperience as a Repair Mechanic\/Technician in Heavy Equipment industry (medium to large).
\nMember of Engineering Institution of Zambia (EIZ)
\nValid and unendorsed manual driver\u2019s license.
\nZambia Qualification Authority Validated Certificates.<\/p>\n
Job Specific Competencies<\/p>\n
Good Analytical Skills
\nGood communication skills
\nGood customer Relations
\nGood at Report writing<\/p>\n
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