What you would be expected to do:
\nSkip Tracing:<\/p>\n
Locating debtors who have moved or are difficult to contact using the last address data.<\/p>\n
Debt Collection:<\/p>\n
Following up on clients with overdue accounts, negotiating payment plans, and ensuring compliance.
\nDriving collections & recoveries campaigns & promotions in the field.
\nExecute the field collections strategy for efficient field debt recovery or repossession of products from delinquent customers.
\nExecute different field collection experiments to increase amounts collected from the existing customers.<\/p>\n
Asset Recovery:<\/p>\n
Repossessing LPG cylinders and equipment from churned or non-paying customers as a last resort for debt recovery.
\nExecute the field collection or repossession approach for different customer segments, with different payment capabilities and delinquency stages
\nWork closely with the sales team to build an efficient field collection structure to ensure efficient collection or repossession from delinquent customers.<\/p>\n
Problem Solving:<\/p>\n
Addressing and resolving debtor inquiries and complaints professionally.
\nIdentify potential customer pain points impacting collections and propose effective solutions for adoption to achieve field collections and repossession targets
\nTimely identification and escalation of voice of the customer, fraudulent activities, or other pain points to the relevant stakeholders for immediate resolution
\nEscalation of all difficult cases to the PAYG LPG Credit Manager.<\/p>\n
Investigation & Reporting:<\/p>\n
Investigating missing assets\/components, documenting incidents, and providing recommendations.
\nPreparing regular reports on recovery efforts and strategies.
\nWork with field teams to track recovery KPIs and implement continuous improvement.<\/p>\n
Compliance:<\/p>\n
Ensuring all actions adhere to company policies and legal regulations for the Zambia market.<\/p>\n
You might be a strong candidate if you:<\/p>\n
At least a bachelor\u2019s degree in credit management, business, or a related field.
\n3+ years of experience in field-based debt collections and recoveries, credit risk management, field operations, or asset recovery\u2014experience in
\nPAYG, microfinance, or asset leasing models is an added advantage.
\nProven track record driving field-based debt collections and recoveries improvement.
\nProficient in MS Office, e.g., Excel, PowerPoint, etc.
\nExperience working in emerging markets, preferably in rural or peri-urban settings.<\/p>\n
What we offer<\/p>\n
Professional growth in a dynamic, rapidly expanding, high-social-impact industry
\nAn open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
\nA truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
\nStructured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.<\/p>\n
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