We at MTN Zambia are a purpose and value-led organization.
\nAt MTN Zambia we believe that understanding our people\u2019s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y\u2019ello Family is heard, understood, and empowered to live an inspired life.
\nOur values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
\nAs an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
\nOur commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
\nWe are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!
\nJob Title: Manager Home Commercial
\nUnder the supervision of the Senior Manager Home, below are the Key Job Responsibilities;<\/p>\n
Own and drive the end-to-end commercial strategy for the Home Business, ensuring alignment with Opco priorities and Group-level growth ambitions;
\nLead the development of segmented broadband propositions (FTTH, FWA), ensuring each offer is competitively positioned, customer-relevant, and aligned with infrastructure and affordability dynamics;
\nDefine and optimize monetization levers\u2014including pricing, bundling, and promotions\u2014to maximize customer lifetime value while maintaining commercial viability and market competitiveness;
\nShape and oversee segment-specific growth strategies, with tailored value propositions for SMEs\/home offices, students, and premium households as applicable;
\nSteer cross-functional go-to-market execution, providing strategic direction across digital, and on-ground channels to ensure campaign effectiveness and commercial readiness;
\nEstablish and drive advanced CVM strategies, leveraging analytics and behavioural insights to drive ARPU growth, retention, and personalized engagement at scale;
\nEmbed a performance feedback culture, integrating insights from sales, customer care, and field operations into continuous product and offer refinement;
\nChampion commercial innovation, partnering with Group Home teams to pilot and scale emerging home solutions;
\nLead the launch, lifecycle management, and refresh of the broadband product portfolio, ensuring ongoing market relevance and competitiveness through continuous assessment of customer needs, industry trends, and opco network capacity;
\nDrive targeted acquisition and retention campaigns, leveraging customer and market insights to increase subscriber growth, reduce churn, and deliver measurable revenue impact;
\nEnsure full commercial readiness for product and offer launches by orchestrating cross-functional coordination on pricing, sales enablement, training, and backend systems validation;
\nOversee the performance of Opco Home CVM campaigns across key segments, using real-time insights and analytics to refine offers for increased ROI, deeper engagement, and improved customer satisfaction;
\nGuide the development and execution of Opco Home channel marketing strategies, customizing messaging, incentives, and delivery plans across retail, direct sales, and digital platforms to drive conversion and channel effectiveness;
\nGovern the end-to-end offer implementation process, working closely with IT, BSS, and customer care teams to ensure accurate configuration, rigorous testing, and a seamless customer experience;
\nCollaborate with Opco Home Technology teams to validate offer feasibility, confirm service availability, and support capacity planning to uphold service quality and network sustainability;
\nMonitor the full Opco Home customer lifecycle, identifying critical engagement touchpoints to design intelligent cross-sell, upsell, and win-back journeys that optimize customer value;
\nManage and optimize commercial marketing budgets, ensuring marketing spend is performance-driven, efficient, and delivers tangible business outcomes;
\nDeliver actionable competitive intelligence by tracking market shifts, competitor pricing, and promotional activity to sharpen home product positioning and go-to-market strategies;
\nEnsure cohesive execution across all Home commercial sub-functions, driving cross-team collaboration, performance accountability, and alignment to strategic business objectives;
\nWork in close partnership with Opco legal and regulatory teams to ensure all product offerings, pricing structures, and campaigns are fully compliant with local regulations and risk controls;
\nConduct regular status meetings, providing updates to stakeholders and addressing any concerns;
\n\u00a0Provide input in strategic meetings when required;
\nOffer input for proposals related to changes in initiatives, policies, or procedures that could impact home customer delivery or service standards
\nManage and resolve escalations that have impact on critical path of service delivery;;
\nEscalate issues that will result in significant delays, scope changes, employee\/customer or cost impact if not resolved;
\nProvide input into all Opco Home projects initiated;
\nIdentify and document key risks, issues and dependencies and set mitigation actions;
\nPrepare documentation required for sign-off \/ making decisions regarding tactical changes;
\nMonitor Opco Home Commercial performance against agreed KPIs and their compliance to SLAs and reverse SLAs;
\nEnsure execution in alignment with divisional strategy;
\nReport on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organization;
\nReport on an ad hoc basis on specific projects, as required;
\nAny other responsibilities or tasks as maybe assigned by management.<\/p>\n
Candidate Requirements<\/p>\n
Grade 12 Certificate with 5 credits or better of which English and Mathematics are a must;
\nMinimum of a 4-year tertiary qualification in Marketing, Business Administration, or a related field;
\nMaster\u2019s degree (MBA) or similar postgraduate qualifications is highly desirable;
\nA minimum of 5 years of relevant work experience in commercial or marketing or related field with at least 4-5 years of leadership experience, preferably within telecom, broadband, or digital services industry;
\nDemonstrated success in launching and managing broadband product portfolios, and driving commercial performance through effective segmentation, tailored marketing strategies, and revenue-generating initiatives;
\nHands-on experience in Customer Value Management (CVM), including hands-on experience with CVM platforms, customer segmentation, offer personalization, and performance analytic;
\nDemonstrated ability to craft and execute pricing strategies, product bundles, and promotional campaigns that balance commercial impact, competitive positioning, and customer value;
\nDeep understanding of omni-channel go-to-market strategies, with a history of optimizing both digital and offline channels using data-driven insights to maximize reach, engagement, and conversion.<\/p>\n
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