Join the front line of capital markets communication.
\nWe are a publicly listed company with a diverse shareholder base, operating in a highly regulated sector. We are looking for a detail-oriented, professional, and resourceful individual to be the first point of contact for our investors, while managing and curating the company\u2019s investor lead database. This is an opportunity to work at the intersection of finance, communication, and compliance, supporting a listed organisation\u2019s investor engagement at a national level.
\nKey Responsibilities:
\nInvestor Communication Handling<\/p>\n
Respond to inbound inquiries via email, IPO website form, in-app chat, WhatsApp, and selected phone calls.
\nProvide accurate, pre-approved responses drawn from the official FAQ, prospectus, and IR team briefings.
\nEscalate complex or sensitive questions to the IR manager or compliance officer.<\/p>\n
Lead Curation & Database Management<\/p>\n
Log every inbound inquiry into the investor database\/CRM, including name, contact details, source, and inquiry type.
\nMaintain and regularly update the lead list for targeted follow-up and investor communications.
\nCategorise leads (e.g., retail investor, HNW investor, institutional) to help segment communications.
\nIdentify patterns in leads and report trends to IR leadership.<\/p>\n
Information Distribution<\/p>\n
Send pre-approved updates, event reminders, or deadlines to segmented investor lists.
\nCoordinate with marketing\/IR to push important updates via app notifications, WhatsApp broadcasts, or email campaigns.<\/p>\n
Compliance & Record-Keeping<\/p>\n
Ensure all communications are compliant with capital markets regulations.
\nKeep secure, confidential records of all investor contact and communication history.<\/p>\n
Required Skills & Expertise<\/p>\n
Strong communication skills (clear, concise, professional tone in writing and verbally).
\nFinancial literacy to explain capital market processes without giving personal investment advice.
\nCRM proficiency (e.g., HubSpot, Zoho, Salesforce) for lead tracking and segmentation.
\nData management skills \u2014 meticulous in logging, tagging, and updating contact records.<\/p>\n
Experience (ideal but can train the right candidate)<\/p>\n
Prior experience in financial services customer support, investor relations support, or corporate communications.
\nFamiliarity with stock market processes (especially the Lusaka Securities Exchange or other regional exchanges).
\nExperience in a regulated environment (banking, insurance, telecoms) where compliance is critical.<\/p>\n
Compensation
\nThe salary range for this role is ZMW 8,000 \u2013 ZMW 12,000, depending on the candidate\u2019s experience, industry background, and past earning history.
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