Our client in the FinTech industry is seeking a highly motivated and detail-oriented Revenue Assurance \/ Reconciliations Officer to join their dynamic team. The ideal candidate will be responsible for ensuring accurate reconciliation, dispute resolution, and continuous improvement of revenue assurance processes.
\nKey Responsibilities<\/p>\n
Reconciliation of NFS and Visa transactions
\nHandle all NFS and Visa dispute queries, Investigate and resolve all variances
\nFollow-up on reconciling items and ensure to resolve all issues whether through manual process or system-related
\nMonitoring and analysis of performance for all products
\nMaintain reconciliation schedules for Allocations and other products
\nPrepare monthly and Quarterly performance reports
\nLead ongoing continuous improvement of revenue collection processes
\nReconcile the e-money transactions on a daily, weekly and monthly basis
\nEnsure daily reconciliation of Main Bank Trust accounts
\nImprove methods of carrying out work through on-the-job concrete experience
\nEnsure that workflow continues without interruption
\nImmediate and high-priority Escalation of any discrepancies or anomalies identified during the reconciliation process.
\nEnsure that monthly reconciliation files are delivered for calculating monthly revenue and costs purposes
\nIdentify processes and procedures where the quality of work may be improved
\nUnderstand the consequences of not maintaining quality focus and operating appropriately
\nEnsure quality standards are implemented correctly. Report non-compliance
\nAny other duties assigned by the supervisor \/Manager<\/p>\n
Qualifications & Experience<\/p>\n
Grade 12 Certificate.
\nDegree or Diploma in Accounting, Finance, Business Management or related field from a recognized institution.
\nResults must be verified with the Zambia Qualification Authority (ZAQA).
\nMinimum of 3 years\u2019 experience in accounting, reconciliation, or related field.
\nPrevious experience in FinTech, Banking, or Telecom is an added advantage.
\nMust be a registered member of ZICA.<\/p>\n
Skills & Competencies<\/p>\n
Strong analytical skills with excellent attention to detail.
\nAbility to interpret data and solve complex problems.
\nExcellent communication and report-writing skills.
\nHigh level of accuracy, adaptability, and solution-oriented mindset.
\nProficiency in Microsoft Office applications (Word, Excel, PowerPoint).
\nStrong organizational and time management skills.
\nAbility to work under minimal supervision while meeting tight deadlines.
\nTeam player with leadership potential and innovative thinking.<\/p>\n
Personal Attributes<\/p>\n
Results-driven and self-motivated.
\nCritical thinker with sound judgment.
\nCreative, innovative, and adaptable to change.
\nAbility to work flexible hours based on business needs.<\/p>\n
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