Key Responsibilities:<\/p>\n
Provides administrative support to ensure efficient office operations.
\nHandles queries in person, by phone or e-mail as necessary making follow ups on payment queries to ensure prompt resolution.
\nDrafting and sending emails, letters, and other forms of communication.
\nPrepares meeting agendas, takes meeting minutes and sends out notices for the meeting.
\nOperates and maintains office equipment, including printers and copiers.
\nEnsure that claims are processed efficiently and in accordance with company policies and procedures.
\nMaintain accurate and detailed records of all claim documents, including correspondence, claims files, and any supporting documents.
\nMaintains an up-to-date filing system for all documents and letters, confidential and non-confidential.
\nExplains pension, gratuity and unit trust entitlements and other vital details to clients.
\nInvestigates unpaid pensions, gratuity and redemptions to establish causes and resolve them.
\nCarries out any other tasks as assigned from time to time<\/p>\n
Requirements:<\/p>\n
Diploma in Business Administration or equivalent
\nAt least 2 years of experience in a receptionist or administrative role
\nProficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
\nTeam player with a positive attitude and adaptability
\nExcellent communication, interpersonal, and customer service skills.
\nAble to work with minimum supervision.<\/p>\n
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