Company Overview
\nEmerging Cooking Solutions (ECS) \u2013 trading as SupaMoto \u2013 is a clean cooking company headquartered in Zambia with operations in Malawi and Sweden. Our mission is to build a thriving ecosystem of clean cooking through innovation, teamwork, and accountability, delivering affordable solutions that create meaningful impact for healthier lives.
\nPosition Overview
\nThe Community Coordinator will be responsible for supporting the rollout of the Beans-for-Customers Program, working closely with health volunteers, SupaMoto agents, shopkeepers, and customers. The role will serve as a liaison between the community and SupaMoto, ensuring effective coordination, monitoring, and reporting of program activities.
\nKey Responsibilities<\/p>\n
Support program management of the Beans-for-Customers initiative.
\nLiaise with bean suppliers to coordinate delivery schedules.
\nSupervise deliveries of beans, ensuring proper placement in PICS bags.
\nLiaise with donor representatives for quality checks.
\nWork with health volunteers, SupaMoto agents, and shopkeepers to ensure program rollout and compliance.
\nProvide field support for the SupaMoto fintech team.
\nCollect customer and volunteer feedback on products and services.
\nConduct regular visits to local groups (LGs) and participating shops.
\nSupport sales and fintech departments with field information.
\nCapture short video or photo clips for the social media team.
\nPrepare weekly progress reports on rollout activities.
\nAny other program support as requested by the Project Manager.<\/p>\n
Qualifications & Experience<\/p>\n
Bachelor\u2019s degree in Community Development, Social Sciences, or related field (preferred).
\nMinimum of 3 years\u2019 experience in community work or related program coordination.
\nExperience working with volunteers and community groups.
\nKnowledge of agricultural supply chains and\/or nutrition programs is an advantage.
\nStrong interpersonal and communication skills.
\nAbility to work independently in the field and liaise with multiple stakeholders.
\nProficient with smartphone apps, reporting tools, and basic IT systems.<\/p>\n
Key Performance Indicators (KPIs)
\nThe Community Coordinator will be assessed against ECS\u2019s corporate KPIs, adapted to the role:
\n1. Customer Value Delivery (core business KPI)<\/p>\n
Ensure at least 90% of registered customers in the rollout receive beans as per delivery schedules.
\nSupport volunteers and agents to maintain customer satisfaction scores \u226580% (based on survey\/feedback collected).<\/p>\n
2. Sales & Uptake Growth<\/p>\n
Generate at least 5 verified customer referrals per month through community engagement.
\nReport on customer interest in additional SupaMoto products (stoves, fuels, fintech) to support cross-sales.<\/p>\n
3. Program Delivery & Operational Efficiency<\/p>\n
Achieve 100% on-time reporting of bean deliveries and collections.
\nMaintain a variance of <5% between beans delivered to shops and beans collected by customers.<\/p>\n
4. Financial & Donor Accountability<\/p>\n
Ensure zero discrepancies in bean distribution records submitted to donors.
\nSupport project management in meeting donor reporting timelines with complete and verified data.<\/p>\n
5. Health, Safety, Environment & Sustainability (HSES)<\/p>\n
Confirm that 100% of bean deliveries are stored in PICS bags to reduce spoilage\/waste.
\nEnsure volunteers and shopkeepers adhere to ECS field safety protocols during distributions.<\/p>\n
6. Team & Systems Integration<\/p>\n
Share at least two actionable insights per month with Sales and Fintech departments to inform product\/service improvements.
\nDemonstrate effective use of SupaMoto digital systems (sales apps, reporting tools) with zero overdue reports.<\/p>\n
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