Employment Opportunity
\nNewrest Zambia Ltd, a company specializing in inflight catering, is looking for a young, energetic, and qualified person to fill the position of ICT Support Officer.
\nJob Purpose
\nThe position will provide support and respond to requests from information system users for all matters relating to equipment and business applications in a logic of continuity of service.
\nMain activities<\/p>\n
Prepares, installs, and troubleshoots office equipment (computers, printers, etc.)
\nHandles support requests and resolves incidents
\nInternal and external product support
\nInstalls new infrastructure for internal and external clients
\nProvides 2nd line support and training on frequently asked questions
\nConduct inspections on the office visits, monitoring the IT functionality and cleanliness of offices and server rooms
\nAnalysis of new system requirements and impact analysis.
\nMaintain code and document repositories to ensure integrity and traceability.
\nMaintain audit trail of tasks and work with resolutions and outcomes.
\nAssists in the implementation of other Newrest applications
\nInstalls and configures computer hardware, software, systems, networks, printers, and scanners
\nMonitors and maintains computer systems and networks
\nResponds promptly to service issues and requests
\nProvides technical support across the company (this may be in person or over the phone)
\nSets up accounts for new users<\/p>\n
Minimum Qualifications, Experience, and Competencies<\/p>\n
Diploma in Information Technology (IT)
\nProfessional certification in IT would be an advantage
\n3 years experience in a similar field\/position.
\nAbility to think through challenges logically.
\nA good knowledge of how software and operating systems work.
\nInstallation and configuration of Mac and Windows operating systems
\nInstallation and configuration of Android and Apple mobile devices (Smartphone and tablet)
\nManagement of network devices (switchs) \u2013 CCNA would be appreciable
\nKnowledge of LAN\/WAN, TCP\/IP, Vlan, switching, routing
\nKnowledge of the Office365 suite; OneDrive, SharePoint, Teams<\/p>\n
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