At MTN Mobile Money Zambia, we believe that understanding our people\u2019s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y\u2019ello Family is heard, understood, and empowered to live an inspired life.
\nOur values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
\nAs an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.
\nOur commitments go beyond organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
\nWe are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application.
\nThe key responsibilities for this role include but not limited to the following:<\/p>\n
Conduct market research and user research in payments and business ecosystem vertical;
\nAnalyse market trends, customer behaviour, and loyalty programs to optimize product offerings and drive growth;
\nAssisting in the creation of the sub-functional vision and strategy while maintaining adherence to group product development and roadmap guidelines;
\nBrainstorm and prioritise new product features in collaboration with other key functions such as Sales and Distribution, Customer Experience, Technology and Compliance;
\nDevelop, execute and monitor the role out of the product roadmap;
\nCollaborate with Cross functional teams such as Marketing, Sales and Distribution, And Service Centres on product releases;
\nParticipating in strategic meetings and supporting initiatives that drive transformation across the function;
\nEnsuring the alignment of the functional strategy with internal and external changes and overseeing its effective execution;
\nImplementing risk mitigation strategies and evaluating the performance of SLAs and KPIs with CPSO guidance;
\nPreparing and presenting proposals for change initiatives, policies, and SLAs, while escalating critical issues to the CPSO;
\nCollaborating on the development of the Payments product roadmap and ensuring it aligns with the overarching group strategy;
\nMonitoring performance and providing progress reports to the CPSO, while maintaining alignment with divisional goals;
\nExecuting projects, setting objectives, identifying risks, and ensuring effective product operations and customer satisfaction.<\/p>\n
Candidate Requirements<\/p>\n
Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
\n4-year bachelor\u2019s degree in Marketing, Commerce, Economics, Fintech or other business-related course;
\nAt least 4 years\u2019 relevant experience in a similar position with at least 2 years in a managerial role;
\nSuccessful track record as a senior professional in delivering exceptional Fintech products & services or within the Fintech Payment ecosystem is advantageous;
\nExperience in Fintech, banking or financial services is preferred.<\/p>\n
Women are strongly encouraged to apply
\nCandidates are mandated to answer the below on their cover page to the hiring Manager.
\nValues are the core of MTN Zambia\u2019s culture. Our five values called \u2018Live Y\u2019ello\u2019 is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y\u2019ello Values resonates most with you and why? (limit 250 words)<\/p>\n
Lead with Care
\nCan-do with Integrity
\nCollaborate with Agility
\nServe with Respect
\nAct with Inclusion<\/p>\n
Hand delivered or posted applications will not be accepted.
\nShould you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.
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