About the Role:
\nWe are seeking a strategic and results-driven Head of Retail to lead and oversee our retail operations across all Mercury Express Logistics locations. This role is responsible for driving retail performance, leading teams, optimizing customer experience, and delivering revenue growth in line with the company\u2019s objectives.
\nKey Responsibilities:<\/p>\n
Develop and implement the overall retail strategy in alignment with company goals.
\nLead, coach, and manage retail teams to achieve sales targets and deliver exceptional customer service.
\nMonitor store performance, analyze sales trends, and identify opportunities for growth and improvement.
\nOversee retail budgeting, forecasting, and reporting to ensure profitability.
\nEnsure operational efficiency across all retail outlets, including inventory management and visual merchandising.
\nDevelop and implement training programs to enhance staff performance and product knowledge.
\nCollaborate with marketing and product teams to execute promotions and launch new products.
\nEnsure compliance with company policies, health and safety standards, and legal requirements.
\nIdentify new market opportunities and recommend new store locations or closures based on performance metrics.<\/p>\n
Qualifications and Experience:<\/p>\n
Bachelor\u2019s degree in Business Administration, Retail Management, Marketing, or a related field (Master\u2019s degree is an advantage).
\nMinimum of 7\u201310 years of experience in retail management, with at least 3 years in a senior leadership role.
\nProven track record of managing multi-location retail operations and driving sales growth.
\nStrong leadership and people management skills with the ability to inspire high performance.
\nSolid understanding of retail metrics, P&L management, and customer service excellence.
\nExcellent communication, strategic thinking, and decision-making skills.
\nProficiency in retail management systems and data analysis tools.<\/p>\n
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