POSITION: Sales Assistants (x4)
\nDEPARTMENT: Sales
\nREPORTS TO: Store Manager
\nJob Summary: Our client, a Furniture and Electronics store is looking for Sales Assistants within Lusaka. The Sales Assistant will be responsible for providing exceptional customer service, driving sales, and ensuring customer satisfaction within the furniture store. The role requires an individual with proven furniture sales experience and the ability to understand customer needs, recommend suitable products, and support the overall store operations.
\nKey Responsibilities<\/p>\n
Greet, assist, and guide customers in selecting furniture products that meet their needs, preferences, and budget.
\nProvide detailed information on product features, materials, functionality, pricing, and after-sales services.
\nMeet and exceed monthly\/quarterly sales targets set by management.
\nMaintain knowledge of current furniture trends, designs, and inventory.
\nPrepare quotations, process orders, and ensure proper documentation of sales transactions.
\nAssist in arranging, displaying, and replenishing showroom furniture to maintain a visually appealing store environment.
\nHandle customer queries, complaints, and returns in a professional and timely manner.
\nCollaborate with warehouse and delivery teams to ensure smooth product dispatch and timely delivery.
\nKeep accurate records of sales, customer interactions, and stock levels.
\nSupport promotional activities, marketing campaigns, and in-store events.
\nAdhere to company policies, health and safety guidelines, and standard operating procedures.<\/p>\n
Qualifications and Skills<\/p>\n
Grade 12 Certificate
\nDiploma in sales and Marketing
\nMinimum of 3 years\u2019 experience working in a furniture store (mandatory).
\nAt least 3 years\u2019 proven experience as a Sales Assistant or in a sales\/customer service role.
\nStrong knowledge of furniture products, materials, and industry trends.
\nExcellent sales and negotiation skills with a record of accomplishment of achieving sales targets.
\nProficiency in basic computer applications (POS systems, MS Office).
\nGood organizational skills with attention to detail.
\nStrong interpersonal and communication skills.<\/p>\n
Personal Attributes<\/p>\n
Customer-oriented with a friendly and approachable demeanour
\nConfident, persuasive, and results-driven.
\nTeam player with a positive attitude.
\nAbility to work under pressure in a fast-paced retail environment.<\/p>\n
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