{"id":5539,"date":"2025-09-30T14:02:08","date_gmt":"2025-09-30T14:02:08","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/zambia\/job\/it-help-desk-technician-at-hipe-computer-systems-limited\/"},"modified":"2025-12-07T00:13:59","modified_gmt":"2025-12-07T00:13:59","slug":"it-help-desk-technician-at-hipe-computer-systems-limited","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/zambia\/?post_type=job_listing&p=5539","title":{"rendered":"IT Help Desk Technician at HiPe Computer Systems Limited"},"content":{"rendered":"<p>IT HELP DESK TECHNICIAN<br \/>\nLocation:\u00a0Lusaka, Zambia<br \/>\nHiPe Computer Systems Limited\u00a0is an IT Supplies and Solutions provider located in Lusaka.\u00a0We are looking for a IT Help Desk Technician to join our fast growing company.\u00a0If you are a self-starter with problem-solving skills and you meet the requirements below, we are looking for you!<br \/>\nJob description<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Technical Support\u00a0\u2013 Diagnose and resolve software, hardware, and network issues for end-users.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0User Assistance\u00a0\u2013 Provide step-by-step guidance and training to users on new technologies and troubleshooting procedures.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Remote Support\u00a0\u2013 Offer technical support over phone, email, remote desktop, or chat, effectively guiding users through problem-solving processes<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Systems Maintenance\u00a0\u2013 Perform daily and monthly maintenance on computer systems, including running diagnostics and performing basic repairs.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Documentation and Escalation\u00a0\u2013 Document all customer interactions and escalate complex issues to higher-level IT personnel and partners (e.g. ISPs) when necessary.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Issue Resolution\u00a0\u2013 Follow up with customers to ensure their issues are resolved to their satisfaction<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Reporting\u00a0\u2013 Record and report incidences, and prepare daily, weekly, monthly and quarterly reports<br \/>\nPersonal Attributes<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Self-starter, Punctual, Motivated and Smart<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Customer Oriented, Friendly, Honest, and Reliable<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Proficiency in troubleshooting hardware and software, familiarity with common operating systems (Windows, macOS, Linux), and a good understanding of computer systems and mobile devices<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Excellent verbal and written communication skills, with ability to clearly explain technical issues and provide personized support to none technical users.<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Strong customer orientation, patience, and the ability to maintain calm and positive demeanor when dealing with frustrated clients<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Advanced problem-solving skills and the ability to diagnose issues accurately and efficiently<br \/>\nQualifications<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Full Grade 12 Certificate<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Degree or Diploma in Computer Science, Information Technology or related\u00a0(mandatory)<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a01 to 2 Years proven minimum work experience<br \/>\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Valid Drivers License added advantage<br \/>\nSharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs@hipecomputers.com","_company_name":"HiPe Computer Systems Limited","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-5539","job_listing","type-job_listing","status-expired","hentry","job_listing_region-zambia","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings\/5539","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/media?parent=5539"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job_listing_region?post=5539"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-types?post=5539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}