RECEPTIONIST \/ FRONT OFFICE ADMINISTRATOR
\nKey Responsibilities:<\/p>\n
Greet and assist all guests and visitors in a polite and hospitable manner, referring them to the relevant personnel when necessary.<\/p>\n
Handle incoming and outgoing communications via phone, email, and social media promptly and professionally.<\/p>\n
Maintain accurate records of all guest interactions, whether walk-ins, phone calls, or emails, and ensure proper filing for easy retrieval.<\/p>\n
Assist in ensuring the reception area and surrounding guest spaces remain clean and presentable, coordinating with housekeeping where needed.<\/p>\n
Provide administrative support, including documentation, report writing, filing, and assisting management as assigned.<\/p>\n
Perform any additional front office or administrative tasks as directed by supervisors.<\/p>\n
Minimum Qualifications & Experience:<\/p>\n
Diploma in Front Office Operations, Hospitality, Business Studies, Management Studies, or a related field.<\/p>\n
Minimum 2 years\u2019 experience in a similar role within the hospitality industry.<\/p>\n
Strong understanding of customer service in hospitality, both face-to-face and via phone\/email communication.<\/p>\n
Proficiency in basic computer applications (Word, Excel, Email); experience with booking or reservation systems is an added advantage.<\/p>\n
Excellent communication, presentation, and interpersonal skills, with a neat and professional appearance.<\/p>\n
Required Application Documents:<\/p>\n
CV\/Resume<\/p>\n
Cover Letter<\/p>\n
Certified copies of Degree\/Diploma and Academic Transcripts<\/p>\n
Recommendation letter from previous workplace<\/p>\n
Certified Copy of Grade 12 Certificate<\/p>\n
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