Job Description<\/p>\n
To implement solutions and advise business across multiple problem sets, with the support from the Technical specialists.
\nJob application tracking
\nAssist in performing deployment work for projects on demand and in accordance with project schedules with respect to the applicable IT Technical environments.
\nAssist stakeholders with queries to ensure a better understanding of the environment and an appreciation of the technical IT domain.
\nAssist Technical Specialist in the configuration of all hardware and\/or across the IT Domain environment.
\nConduct research using available resources with respect to the technical IT domain and share knowledge with team members.
\nDeploy application patches, refreshes, and upgrades in accordance with related deployment and release schedules, with the guidance of the Technical Specialist.
\nEnsure all software is on supported levels including operating system software and 3rd party software.
\nEnsure that all relevant training is up to date and that all vendor requirements and competencies are met.
\nInteract with IT Domain vendors, professional bodies and peers as appropriate to keep abreast of technology developments and business trends relevant to technical IT domain.
\nKeep up to date with domain technology trends, enhancements and future technology developments in infrastructure
\nMaintain backups of the operational application to enable restore in cause of disaster recovery in accordance with the backup and restore regime.
\nMaintain run books, where applicable, for IT domain operations utilizing deployment services.
\nParticipate in the planning, development and implementation of the IT Domain projects and enhancements.
\nPerform and monitor day to day scheduled and ad hoc (as per task requests) activities on associated IT infrastructure.
\nPerform day to day application and user administration and other application specific maintenance. In terms of user administration, ensure that user access and related permissions are managed in accordance with the user access management regime.
\nPerform DR exercises as directed by the BCM regime with the support of the technical specialist.
\nProvide insight to the Technical Specialist on all matters relating to the relevant domain.
\nProvide operational maintenance and production support in Technical domain functionality.
\nProvide support for an end-to-end enablement and implementation service.
\nProvide technical support in the relevant technical IT domain.
\nRemain and maintain a current awareness of the relevant technical IT domain.
\nResolve incidents and problems and escalate 2nd level support requirements to 3rd party support contractor(s) and coordinate support provision. Service restore will satisfy service level agreements.
\nTechnical Competencies:<\/p>\n
Application Knowledge for Support
\nCapacity Management
\nDatabase Administration
\nDebugging and Fixing Software
\nTechnology Orientation<\/p>\n
Qualifications<\/p>\n
Type of Qualification: Degree
\nField of Study: Information Technology or related field
\nExperience Required
\nTechnology Operations \/ Infrastructure Production
\nTechnology
\n2-3 years
\nKnowledge and experience dealing with low level problems in the infrastructure space having worked across multiple domains. Experience in logical and physical infrastructure domain. Experience in logical and physical infrastructure domain.<\/p>\n
Additional Information<\/p>\n
Please attach a copy of NRC, Education documents with confirmation of\u00a0 Zambia Qualifications Authority (ZAQA) Review<\/p>\n
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