Purpose of the role:
\nTo design, implement, and evaluate learning and development initiatives that enhance employee capabilities, align with strategic business goals, and support Hitachi\u2019s transformation agenda. The role ensures that training programs are aligned with the Balanced Scorecard dimensions: Financial, customer, Internal process, and Learning & Growth.
\nReports to: Manager- Learning & Development
\nBranch: Lusaka
\nContract Duration: Two (2) Years
\nKey Duties and Responsibilities:
\nGeneral responsibilities will include Training planning, organizing and delivery; Performance management Appraisals; Talent Identification & acquisition, Staff Development and LMS administration.
\nLearning & Growth Perspective<\/p>\n
Conduct training needs analysis using performance data and strategic priorities.
\nDevelop and deliver learning programs (e-learning, workshop, coaching)
\nFacilitate onboarding, leadership development, and succession planning.
\n\u00a0Promote a culture of continuous learning and innovation.
\nTrack and report on learning KPIs (e.g., training hours, completion rates)<\/p>\n
Internal Process Perspective<\/p>\n
Collaborate with department heads to align training with operational goals.
\nImplement competency frameworks and career development pathways.
\n\u00a0Support performance management systems with SMART goal setting.
\nEnsure compliance with mandatory training and regulatory standards.
\n\u00a0Maintain accurate training records and documentation.<\/p>\n
Customer Perspective<\/p>\n
Enhance employee engagement through development opportunities.
\nGather feedback from internal stakeholders to improve training effectiveness.
\nSupport initiatives that improve service delivery and customer satisfaction.
\nAlign training outcomes with customer-centric behaviours and values.<\/p>\n
Finance Perspective<\/p>\n
Manage training budgets and ensure cost-effective delivery.
\nEvaluate R0I of learning initiatives and recommend improvements.
\nOptimize resource allocation for high-impact development programs<\/p>\n
Organizational Culture & Values<\/p>\n
Promote and exemplify the company\u2019s philosophy, values, principles, and behaviors across the business.
\nConsistently uphold organizational values in all activities and interactions.<\/p>\n
Qualifications & Experience<\/p>\n
Must have a full Grade 12 Certificate.
\nBachelor\u2019s Degree in Human Resource, Education, Organizational Development, or related field
\nMinimum of three (3) years\u2019 experience in L&D or HR roles.
\nExperience in HRIS, preferably Sage 300 People.
\nStrong knowledge of adult learning principles and instructional design.
\nProficiency in learning technologies (LMS, e-learning tools)
\nExperience with Balanced scorecard or strategic HR frameworks is an advantage.
\nAll Qualifications must be validated by Zambia Qualifications Authority (ZAQA).<\/p>\n
Job-Specific Competencies<\/p>\n
Strategic thinking and alignment to business goals.
\nStrong facilitation and presentation skills.
\nAnalytical mindset for evaluating training effectiveness.
\nExcellent interpersonal and stakeholder management skills
\n\u00a0Project management and organizational skills.<\/p>\n
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