Job Summary \u2013 IT Administrator
\nWe are seeking to hire a motivated functional IT Administrator to manage, monitor, and support computer systems. In this role, the ideal candidate will be required to diagnose and support problems, install software patches and upgrades, monitor networks and servers, manage data security, and ensure that computer systems in all the shops and for administrative staff are optimized and run efficiently.
\nAdditionally, the top-notch candidate for the role should possess excellent problem-solving and critical thinking skills, extensive technical knowledge, and good task management abilities. The candidate should be able to optimize systems\u2019 efficiency, improve network security, provide timely technical support, and introduce new technology to the organization.
\n\u00a0Duties and Responsibilities:<\/p>\n
Strong understanding of computer hardware.
\nKnowledge of networking basics (LAN\/WAN, firewalls, data security).
\nAbility to install, configure, and maintain system hardware.
\nOffer support to GAAP and PILOT systems
\nCCTV camera installation, configuration and troubleshooting
\nEnsure all TV menu screens for the stores are running and up to date
\nEnsure all Music systems in the stores are running
\nInstallation of ceiling and wall-mount speakers
\nEnsure all Stores have internet and all computers are online
\nPrinter installation, configuration and support; in stores and head office (HO)
\nEmail configuration and support. (HO and stores)
\nEnsure all prices for GAAP menu items in stores are up to date and correct
\nEnsure that all store employees are enrolled in the GAAP system
\nEnsure that former Simbisa employees are deactivated in all systems.
\n\u00a0Familiarity with backup systems and disaster recovery planning.
\nUnderstanding of system integrations (connecting financial tools, POS systems, etc.).
\nTroubleshooting & Problem Solving
\nAbility to diagnose and resolve hardware\/software issues quickly
\nSkilled in root-cause analysis for system downtime or data inconsistencies.
\nComfort with preventive maintenance to minimize disruptions during close cycles.
\nAbility to translate accounting needs into IT requirements (e.g., system capacity, uptime, performance).
\nStrong communication skills for working with accountants, auditors, and operations teams.
\nKeeping accurate logs of system changes, upgrades, and maintenance.
\nDocumenting hardware setups that support financial reporting systems.
\nFollowing internal control protocols when making technical changes.
\nAdaptability and continuous learning
\nStaying updated on technologies and hardware trends.
\nProviding technical support to users and resolving technical errors.
\nResponding to queries on the phone, via email, in person, or through remote access.<\/p>\n
Qualifications & Skills:<\/p>\n
GCE O\u2019Level Certificate
\nBachelor\u2019s Degree in Computer Science\/Engineering or relevant field
\nMinimum five (5) years\u2019 experience
\nIndustry experience in Quick Service Restaurants is an added advantatage
\nProven experience in managing an IT department.
\nExperience in IT infrastructure planning and development.
\nExperience in managing budgets, departmental costs.
\nAbility to effectively prioritise and execute tasks in a high-pressure environment
\nMust be of sober mind and without a criminal record.
\nStrong communication and interpersonal skills.
\nProblem-solving and decision-making skills<\/p>\n
Location:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Lusaka
\nSalary:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Negotiable
\nNationality:\u00a0\u00a0Zambian
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