Livingstone, Zambia
\nFull-time
\nCompany Location: Avani Victoria Falls Resort<\/p>\n
Company Description<\/p>\n
Refreshingly understated, contemporary, and simple. Wheter you want a leisurely family break or romantic escape, AVANI hotels and resorts provide the right space for relaxed and inspired comfort. Discerning service, relaxed dining and engaging recreation facilities for all guests are a given.<\/p>\n
Job Description<\/p>\n
Job Purpose:
\nTo oversee and manage internal and external events for Avani Victoria Falls Resort and Royal Livingstone Hotel by Anantara, ensuring the highest standards of service and guest satisfaction.
\nKey Responsibilities:<\/p>\n
Manage and confirm all group bookings within specified timeframes, ensuring timely request of deposits and dispatch of pro-forma invoices to clients. Report any areas of concern to the Hotel Manager.
\nEnsure meticulous accuracy and completeness of all Group Files, facilitating timely handover to Front Office.
\nImplement and maintain correct market code usage for groups, cross-referencing against arrivals reports for accuracy.
\nServe as the primary point of contact for conference and group organisers, facilitating smooth operations from arrival to departure.
\nCoordinate interdepartmental communication to ensure seamless event execution.
\nOversee and mentor Group & Conference Coordinators, providing leadership and guidance.
\nMaintain comprehensive knowledge of room types, banqueting facilities, menus, beverage offerings, rates, allocations, and future availability.
\nDemonstrate expertise in deposit requirements, payment procedures, and cancellation policies.
\nPossess in-depth understanding of all packages tailored for conference and tour operator markets.
\nEnsure proper contract administration, including timely distribution, signature collection, and follow-up on deposits.
\nActively participate in Front Office, Sales & Marketing, and Food & Beverage communication meetings to address operational changes, challenges, and improvement opportunities.
\nProduce and submit accurate monthly group reports by the 5th of each month.
\nMaintain and communicate up-to-date weekly group reports to relevant teams.
\nDevelop and implement ongoing training programmes for team members.
\nDemonstrate strong problem-solving skills to address daily operational challenges and provide effective solutions.<\/p>\n
\u00a0<\/p>\n
Qualifications<\/p>\n
Minimum Diploma\u00a0in Marketing or Business Administration related filed.
\nA minimum of five years\u2019 experience in marketing communication, events management, or brand management.
\nExperience as an event organizer provides an added advantage.
\nExperience with opera is a must.<\/p>\n
Additional Information<\/p>\n
Full grade 12 school certificate
\nCV with the email addresses and mobile numbers of three traceable references.
\nZAQA Verification of all qualifications is required.
\nClosing date: 16th October 2025<\/p>\n
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