Role Description
\nThe HR Training and Development Officer plays a dual role, combining core HR administration with strategic training management. Additionally, they lead staff training initiatives to align development programs with organizational goals. Upholding professionalism and confidentiality, the officer ensures compliance with MBHS policies while fostering a supportive work environment.
\nEducational Requirements<\/p>\n
University Degree in Human Resource Management \/Public Administration\/ Business Administration or any related social science.
\nMust be registered with the Zambian Institute of Human Resource Management (ZIHRM) and maintain a valid\u00a0 practicing license.<\/p>\n
Key Accountabilities<\/p>\n
Ensure that MBHS standard operating policies and procedures related to Human Resources are read, understood and signed for compliance.
\nDemonstrate ability to work competently within the HR team and assist the HR manager with day to day HR tasks and responsibilities.
\nBe a point of contact on all human resource management related issues at the site.
\nMust have detailed and working knowledge of the provisions of Zambian Labour Laws; internal and external industrial environment; best practice Human Resources policies, processes and strategies.
\nTreat all staff, clients and visitors in a courteous and respectful manner and demonstrate good customer service at all times.
\nUnconditional acceptance of the Mary Begg confidentiality agreement regarding patient\/client information, staff information and all matters relating to Mary Begg business.\u00a0Failure to comply will result in disciplinary action and\/or dismissal from post. This duty lasts indefinitely and continues if you are no longer employed by Mary Begg.<\/p>\n
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\nKey Responsibilities \u2013 HR Duties
\nReporting into the Senior Human Resource Officer, this role will be responsible for:<\/p>\n
Advise on HR policies, disciplinary and grievance procedures.
\nProvide expert guidance on HR policies, ensuring compliance with labor laws and company standards.
\nSupport management and employees in resolving workplace conflicts through structured grievance and disciplinary procedures.
\nMaintain accurate staff files including contracts, JDs, leave, benefits, and licensure.
\nEnsure up-to-date and compliant record-keeping of employee documentation, including signed contracts and valid professional licenses.
\nRegularly audit files to meet regulatory and company standards.
\nSupport recruitment, onboarding, and staff orientation.
\nAssist in drafting job descriptions, posting vacancies, screening applicants, and scheduling interviews.
\nDevelop and implement onboarding plans to familiarize new hires with MBHS policies, culture, and expectations.
\nProcess and update HR databases (Locum tracker, expat tracker, staff contracts).
\nMaintain accurate and up-to-date HR databases to track employee records, contracts, and expatriate work permits.
\nEnsure digital and physical records are synchronized and regularly updated.
\nMonitor sickness, absenteeism, leave, and appraisals.
\nTrack employee leave balances, ensuring compliance with company policy and labor laws.
\nMaintain accurate records of employee performance appraisals and follow up on feedback implementation.
\nCoordinate staff benefits and awards.
\nManage employee recognition programs by ensuring timely distribution of benefits and awards.
\nLiaise with finance and procurement teams to process benefits efficiently.
\nLiaise with regulatory bodies (HPCZ, NMCZ, ZAQA, ECZ, ZIHRM).
\nAct as a point of contact between MBHS and regulatory bodies to ensure compliance with professional registration and accreditation requirements.
\nFacilitate licensing renewals and maintain proper documentation.
\nOrganize team-building and staff welfare events.
\nPlan and execute employee engagement activities that boost morale, teamwork, and overall job satisfaction.
\nCoordinate logistics, budgeting, and scheduling for team-building initiatives.
\nSupport disciplinary hearings and terminations.
\nProvide HR support in disciplinary processes, ensuring adherence to company policies and legal frameworks.
\nDocument proceedings and ensure fair and consistent enforcement of disciplinary actions.<\/p>\n
Training
\n1. Training Needs Analysis<\/p>\n
Assist in conducting surveys and collecting data to identify training requirements (needs assessments),\u00a0identifying skills gaps\u00a0based on\u00a0performance reviews,\u00a0projected production processes, and organizational changes in\u00a0consultation with department heads.
\nSupport the assessment of employees\u2019 skills, performance, and productivity to highlight areas needing improvement through
\ntargeted training programs to address identified needs.<\/p>\n
2. Technical and Personal Development Training<\/p>\n
Facilitate the coordination of ongoing technical and personal development training sessions for staff.
\nAssist in scheduling and logistics for training sessions.
\nOrganize training sessions, ensuring smooth execution by handling bookings, materials and instructor requirements.
\nFacilitate travel arrangements and payments for employees attending external trainings, workshops and conferences.
\nOrganise Continuing Medical Education (CMEs) sessions across all MBHS locations and ensure that it is within the allocated budget.
\nEnsure healthcare professionals receive ongoing education by scheduling CME sessions.
\nWork with various medical experts to develop relevant content.<\/p>\n
4. Training Program Enhancement<\/p>\n
Support the review and analysis of training programs.
\nProvide input and feedback on improvements and new initiatives.<\/p>\n
5. Training Program Planning<\/p>\n
Assist in planning and organizing training and staff development programs, including on-the-job training, meetings, conferences, and workshops.
\nEnsure proper documentation and scheduling of programs.
\nEvaluate training effectiveness and issue completion certificates.
\nCollect feedback from trainees and measure training impact on performance.
\nIssue certificates to employees upon successful completion of courses.<\/p>\n
6. Trainer Mobilization<\/p>\n
Identify, liaise with and vet trainers and training vendors.
\nHelp coordinate the selection and oversight of internal and external training partners.
\nFacilitate communication between trainers and the organization.
\nEvaluate training providers to ensure quality and cost effectiveness.
\nMaintain a database of approved vendors and trainers.<\/p>\n
7. Performance Evaluation and Training Program Assessment<\/p>\n
Support in assessing the performance of trainers and evaluating training program effectiveness.
\nGather employee feedback and compile reports on training\u00a0outcomes.
\nDevelop and implement the MBHS annual training strategy.
\nDesign and execute a training plan aligned with Organizational goals.
\nEnsure training initiatives enhance employee performance and meet compliance requirements.<\/p>\n
8.\u00a0 Employee Wellness and Engagement Initiatives<\/p>\n
Help administer employee wellness & engagement surveys.
\nAssist in implementing strategies to improve employee well-being and satisfaction.<\/p>\n
9. Budget Preparation and Management<\/p>\n
Aid\u00a0in preparing and\u00a0managing\u00a0annual training budgets in collaboration\u00a0with finance and the Training and Marketing Manager
\nand relevant departmental heads.
\nSupport the tracking and efficient management of training resources.
\nDevelop cost-effective training solutions within budget constraints.
\nMonitor expenditure and justify budget allocations to senior management.<\/p>\n
10. Team Collaboration & Communication<\/p>\n
Work as a liaison between the\u00a0Training and Marketing Manager\u00a0and other departments.
\nMaintain effective communication with team members, trainers, and management.<\/p>\n
11. Celebrations and Commemorations<\/p>\n
Help in organizing and executing events and activities to celebrate milestones and employee achievements.<\/p>\n
12. Technical Resource Management<\/p>\n
Assist in managing the technical infrastructure required for training development and delivery.
\nEnsure training resources and tools are properly maintained and available for use.<\/p>\n
13. Stakeholder Engagement<\/p>\n
Support engagement with regulatory bodies and key stakeholders such as GNC\/HPCZ, ZMA.
\nHelp in maintaining compliance with training-related regulations and standards.<\/p>\n
14. Sponsorships<\/p>\n
Manage training sponsorship and track academic progress
\nOversee applications for training sponsorships and ensure compliance with agreed upon terms and conditions.
\nTrack employee progress in academic and certification programs.<\/p>\n
Professional<\/p>\n
Three years in a Human Resource or related position in a multinational organisation.
\nDemonstrates effective teamwork with other members of the HR team and staff.
\nGood communication skills -both written and oral.
\nService excellence and influencing skills.
\nTrack record of delivery of learning and development solutions.
\nEffective coaching.
\nDemonstrate ability to manage challenging staff in a professional manner.
\nProficient in MS Office (Word, Outlook and Excel).<\/p>\n
Behavioural<\/p>\n
Excellent Judgement
\nCritical thinking
\nProblem Solving skills
\nStrong Communication skills
\nService minded, time management and Quality care minded.<\/p>\n
General<\/p>\n
Proficient in written and spoken English.
\nAlways adhere to the MBHS uniform policy and code of conduct.
\nMay be required to travel to other MBHS facilities as directed by the HR Manager.
\nMust be honest, trustworthy and act with integrity at all times.
\nNo consumption of alcohol is allowed whilst on duty. Intake of alcohol while off duty is allowed but inebriation is forbidden in public.<\/p>\n
Quality Management<\/p>\n
Ensure reports are produced from accurate and reliable information with a clear audit trail.
\nProduces work of a standard that is acceptable to the HR Manager and the General Manager<\/p>\n
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