Mosi \u2013 Oa \u2013 Tunya Road, Livingstone, Zambia
\nFull-time
\nJob Family Group: Administration<\/p>\n
Company Description<\/p>\n
Radisson Hotel Group is one of the world\u2019s largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group\u2019s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
\nPeople are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.<\/p>\n
Job Description<\/p>\n
The Guest Relation Officer is the face of the organization, responsible for ensuring a positive guest experience by providing exceptional service, addressing guest needs and complaints, and maintaining a welcoming atmosphere. This role requires excellent communication skills, a friendly and professional demeanor, and a proactive approach to problem-solving.
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\nEnsure the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
\nWorking proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
\nDevelops and implements strategies where key guest relations metrics are identified, communicated and delivered where reports and tracking tools are effectively maintained in line with defined initiatives & targets.
\nEffectively manages the life cycle of the team within the department, fostering a culture of growth, development and performance whilst reflecting promoting the company culture and values.
\nPrepares and is responsible for the departmental budget, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained
\nBuild and maintain effective working relationships with all key stakeholders and partners both internal and external ensuring all communications\/activities are controlled and undertaken in a timely manner.
\nEstablish and deliver an effective planned guest engagement programme, including environmental and conservation matters, which may include working with internal and external stakeholders on adhoc projects.
\nEnsures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required<\/p>\n
Qualifications<\/p>\n
Diploma in Hospitality Management
\n3year of experience in front office
\nProven experience in customer service or front desk roles (preferably in the hospitality industry).
\nExcellent verbal and written communication skills.
\nStrong interpersonal skills and a professional appearance.
\nAbility to handle difficult situations with patience, tact, and diplomacy.
\nFamiliarity with reservation systems (e.g., Opera) is a plus.
\nFlexibility and a positive, Yes I Can Attitude
\nWillingness to work in shifts, including weekends and holidays.<\/p>\n
Additional Information<\/p>\n
Why Join Radisson Hotel Group?
\nLive the Magic of Hospitality \u2013\u00a0Be part of a team that creates\u00a0exceptional experiences and memorable moments\u00a0every day. Let your\u00a0Yes I Can!\u00a0spirit shine as you bring hospitality to life.
\nBuild a Great Career \u2013\u00a0No matter your background or experience, we invest in your\u00a0growth, learning, and career development\u2014helping you reach your full potential.
\nExperience the Team Spirit \u2013\u00a0Join a workplace that\u2019s\u00a0inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our\u00a0Employee Resource Groups and inclusion initiatives.
\nLead with Your Ambition \u2013\u00a0Your ideas, passion and drive matter! We empower you to\u00a0make a difference\u2014in hospitality, your community and beyond.
\nEnjoy Global & Local Perks \u2013\u00a0No matter where you\u2019re located, you\u2019ll enjoy exclusive global benefits \u2013 like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you\u2019ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
\nJoin us in shaping the future of hospitality!\u00a0If you\u2019re ready to\u00a0bring your talent, energy, and passion, we\u2019d love to hear from you.
\nApply now and let\u2019s make every moment matter.
\nWe welcome applicants from all\u00a0backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.<\/p>\n
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