{"id":5746,"date":"2025-10-13T10:00:20","date_gmt":"2025-10-13T10:00:20","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/zambia\/job\/customer-support-specialist-at-ztech-consultancy-ltd\/"},"modified":"2026-01-09T00:14:10","modified_gmt":"2026-01-09T00:14:10","slug":"customer-support-specialist-at-ztech-consultancy-ltd","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/zambia\/?post_type=job_listing&p=5746","title":{"rendered":"Customer Support Specialist at Ztech Consultancy Ltd"},"content":{"rendered":"<p>Department: Customer Service \/ IT Support<br \/>\nReports To: Customer Support Manager or Operations Manager<br \/>\nPosition Overview<br \/>\nZtech Consultancy is seeking a dedicated and customer-focused Customer Support Specialist to join our growing team. The successful candidate will be responsible for assisting clients with technical inquiries, resolving product or service issues, and ensuring a high standard of customer satisfaction.<br \/>\nThis role requires strong communication skills, attention to detail, and the ability to troubleshoot and resolve customer concerns efficiently and professionally.<br \/>\nKey Responsibilities<br \/>\nServe as the primary point of contact for customers via email, phone, or chat.<br \/>\nRespond promptly to client inquiries and provide accurate information about products and services.<br \/>\nDiagnose and troubleshoot basic technical issues or escalate complex cases to the appropriate team.<br \/>\nMaintain records of customer interactions, issues, and resolutions in the support system.<br \/>\nFollow up with customers to ensure their technical issues are fully resolved.<br \/>\nCollaborate with internal teams to improve processes and customer experience.<br \/>\nProvide feedback to the development or operations team regarding recurring issues or client needs.<br \/>\nEnsure customer satisfaction and maintain a professional tone in all communications.<br \/>\nQualifications &amp; Skills<br \/>\nDiploma or Degree in Information Technology, Business Administration, or a related field.<br \/>\nProven experience in customer service, helpdesk, or technical support (IT industry preferred).<br \/>\nExcellent verbal and written communication skills.<br \/>\nStrong problem-solving and multitasking abilities.<br \/>\nProficient with customer service software, ticketing systems, or CRM tools.<br \/>\nAbility to work independently and handle multiple inquiries efficiently.<br \/>\nPatience, professionalism, and empathy when dealing with clients.<br \/>\nPreferred Attributes<br \/>\nExperience working in an IT or consultancy environment.<br \/>\nBasic understanding of networking, software troubleshooting, or cloud-based tools.<br \/>\nA proactive approach to identifying and solving problems.<br \/>\nSalary &amp; Benefits<br \/>\nCompetitive salary based on experience.<br \/>\nPerformance review after 7\u201312 months with possible salary adjustment.<br \/>\nOpportunities for growth and professional development.<br \/>\nSupportive and collaborative work environment.<br \/>\nSharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/ZTech.Consultancy@outlook.com","_company_name":"Ztech Consultancy Ltd","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-5746","job_listing","type-job_listing","status-expired","hentry","job_listing_region-zambia","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings\/5746","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/media?parent=5746"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job_listing_region?post=5746"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-types?post=5746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}