ORYX Energies S.A \u201cOESA\u201d\u00a0is one of Africa\u2019s largest and longest established independent providers of oil and gas products and services. In pursuit of its business strategies in Zambia, the company invites applications from suitably qualified individuals for the position mentioned below, to join its team at\u00a0ORYX Energies Zambia Ltd \u201cOEZL\u201d,\u00a0based on the Copperbelt and Lusaka.
\n\u00a0The successful candidate will be reporting to the\u00a0Managing Director.
\nThe\u00a0Customer Service & Logistics Manager\u00a0will be based in\u00a0Lusaka.
\nJob purpose:
\nLead the Customer Service and Logistics (CSL) department of the OESA Entity.
\nCustomer Service has the primary responsibility of ensuring the effective planning, execution, management, and monitoring of the entire order-to-cash processes. This includes:<\/p>\n
Customer Service:\u00a0supervision of sales orders and sales execution. Ensure that all administrative tasks and mandatory controls applicable throughout the sales management process are effectively implemented. Manage customer requests and claims. Ensure proper customer invoicing.
\nLogistics:\u00a0management of the logistics activity of the OESA Entity. Supervisory role for the receipt of hydrocarbon products into the depot(s) and terminal(s), effectiveness of the customs clearing process, the planning and dispatching process, product delivery, inter-tank \/ intra-tank transfers assessment and control of into-transit gains and losses<\/p>\n
Main responsibilities:
\nCustomer Service<\/p>\n
Act as supervisory role for the Customer Service activity of the OESA Entity. The tasks associated to Customer Service requiring the supervision of the CSL Manager include: Effective management of sales orders by Customer Service team. Ensure administrative tasks and mandatory controls over the sales order management process are effectively implemented. This includes (but is not limited to) KYC, credit check, pricing review, stock availability check, monitoring of sales execution and customer claims management.
\nMonitoring the proper execution and respect of the terms and conditions engaged in customer contracts.
\nSupporting the customer onboarding process with the implementation of the required activities.
\nActing as single point of contact with customers with regards to the sales management and execution process and ensuring CS team understands and attends to customers\u2019 needs timely and effectively
\nEnsuring the accuracy, completeness and timeliness of all administrative tasks involved in the sales orders process, including the capture of sales orders, modifications, cancellations, sales execution monitoring, invoicing, document management and recordkeeping.
\nMonitor the effective billing of customers and ensure that invoices are properly delivered to them.
\nPerform the administration of the fleet card systems for both the B2B and retail business line. Ensure proper management of fleet cards for customers, transport fleets and service stations in accordance with the services engaged by the customers.
\nManage any other existing tools supporting the sales administration process.
\nManage and perform the supervision of the customer claims process to ensure claims are properly and timely addressed, with root cause analysis, formal conclusions.
\nContribute to the improvement of the sales management process.<\/p>\n
Logistics<\/p>\n
Lead the logistics team and act as the key manager for the logistics activity. Ensure that logistic activities are effectively and efficiently implemented.
\nThe tasks associated to the logistics activity requiring the supervision of the CSL Manager include:
\nSupport the supply planning activity, (both primary and internally within the country). Ensure the required planning methodologies, analysis and data collection are implemented to facilitate Management supply decisions.
\nSupervise the product receiving into the terminals and depots.
\nPerform planning, scheduling, and dispatching of loading orders, including transport, terminal and depots (who, how and where).
\nEnsure product availability and allocation to the depots (owned and hospitality) and intra-tank transfers in line with the sales and distribution strategy
\nCheck with the transporters the availabilities of trucks, plan and optimize the deliveries to customer\u2019s site
\nConfirm product delivered by Downstream Operations to transporters or end customers.
\nSupervise the execution of road and rail transport contracts (Validity, into-transit losses monitoring, keeping the trucks vetting, transporters and drivers\u2019 databases).
\nSupervision of the customs management process. Ensure trade compliance, adherence with the applicable regulations and mandatory proceedings. Supervise and ensure proper customs recordkeeping
\nSupervisory review of the stock (mass balance) reconciliation process. Follow up the stock reconciliation between Operations and Finance (daily stock reconciliation dashboard between physical stock levels and stock balances in the ERP system).
\nFollow-up and monitor into-transit gains and losses according to the industry and OESA Group procedures. Ensure the claim and recovery of losses beyond the applicable tolerance from the stakeholders (transport company, hospitality depot).<\/p>\n
Other responsibilities:<\/p>\n
\u00a0Maintain, monitor and report key performance indicators (KPI\u2019s) linked to the customer service and logistic activities.
\nOrganize and coordinate the necessary training and guidance to the logistics team. Ensure proper knowledge transfer.
\nSupervise and control the activities of the personnel under his supervision, follow-up of their objectives
\nCreate a strong working relationship with other supporting departments. Ensure coordination and promote efficient team spirit among the team, develop the capacity of team members through training and mentorship.
\nMonitor and enforce full compliance on the OESA Group policies and objectives throughout the sales processing activity.
\nOPEX responsibility \u2013 TBA<\/p>\n
Key working relations:
\nInternal:\u00a0Sales Department members, Credit Controller, Legal Officer, Internal Control Officer
\nExternal:\u00a0End customers
\nExperience & education required:<\/p>\n
5 years working experience in Supply Chain, Business Support, Customer Service, Logistics, Transit or similar departments or disciplines in petroleum industry sector.
\nExperience in oil & gas downstream sector is preferred.
\nAt least a bachelor\u2019s degree in any of these areas: finance, supply chain management, logistics, transportation or similar.
\nProficiency in Microsoft suite applications (Word, Excel, PowerPoint)<\/p>\n
Other Requirements\/skills\/competencies:<\/p>\n
Organized, disciplined and project-oriented.
\nIntegrity, rigor, and respect of governance principles
\nAutonomy & responsibility
\nManagerial, experience in team development and departmental leadership.<\/p>\n
Training and Development (required to perform the job or to be completed in the role)
\n\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Internal:<\/p>\n
Group\u2019s values and behaviours.
\nCode of Conduct (Group + affiliates\u2019).
\nProduct Induction (Oil, LPG, Lubricants).
\nOESA Group Policies and Procedures.<\/p>\n
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