{"id":5803,"date":"2025-10-15T14:00:19","date_gmt":"2025-10-15T14:00:19","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/zambia\/job\/teller-at-zanaco-bank-plc\/"},"modified":"2026-01-05T00:14:11","modified_gmt":"2026-01-05T00:14:11","slug":"teller-at-zanaco-bank-plc","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/zambia\/?post_type=job_listing&p=5803","title":{"rendered":"Teller at Zanaco Bank Plc"},"content":{"rendered":"

Position Overview
\nZanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank\u2019s strategic vision, in the Commercial Division under the Retail Banking Department at Head Office \u2013 Commercial Retail:
\nRole Description
\nThis is an entry level role offering an excellent opportunity to start a career with the Bank. Successful candidates may be deployed to any branch across the country, based on business needs. Applicants should therefore demonstrate flexibility and commitment to serving wherever assigned, including outside of Lusaka.
\nJob Purpose: Responsible for delivery of branch balance sheet and profitability targets by driving the sales and service agenda. This is achieved through the acquisition of quality accounts and execution of customer retention strategies that will ensure sustainability of business growth. The Teller role also effectively manages process controls, resources and all operational activities of the branch including security and physical infrastructure of the building in line with Bank policy and strategy.Job search platforms
\nJob Responsibilities:
\nOperations & Controls (45%)
\n\u00b7 Efficiently execute all over-the-counter transactions such as, but not limited to cash deposits, cash withdrawals, cheque deposits while observing controls stipulated in the operations manual.
\n\u00b7 Actively sell and purchase Forex and process Bill Muster payments.
\n\u00b7 Adhere to the minimum-security policy requirements on counter security by checking security features i.e. that the alarm system is working, reading security instructions as contained in the Business Continuity Plan.Job search platforms
\n\u00b7 Verify cash received and paid out before completing the transaction to avoid errors.
\n\u00b7 Counter-check accuracy of account where transaction is being posted to avoid mis-posts.
\n\u00b7 Reconcile the Teller Till at start and end of day whenever cash is restocked or repatriated.
\n\u00b7 Liaise with Senior Teller for evacuation of excess cash to minimise losses in the event of a robbery.
\n\u00b7 Refer any transaction in excess of Teller limit to the next level of authorisation.
\n\u00b7 Hold cash-on-hand within Teller limit as per agreed limits.
\n\u00b7 Ensure the Teller panic button is tested as per Bank\u2019s procedure.
\n\u00b7 Avail all vouchers posted in a day to the Senior Teller for use in call over management.
\n\u00b7 Escalate any exceptions and anomalies encountered or observed during the day to the Senior Teller for onward relay to the Operations Manager for further resolution.
\n\u00b7 Report any cash differences within 24 hours and assist in the resolution of the differences.
\n\u00b7 Ensure all vouchers processed are secured and in accordance with Bank procedure.
\n\u00b7 Ensure your cash box is secured in vault at end of day after cash-on-hand has been verified by Supervisors.
\n\u00b7 Perform any other duties as may be assigned by superiors.
\nCustomer Service (30%)
\n\u00b7 Be ready to serve customers before the Bank opens to the public and maintain smooth Teller counter operations with minimal disruptions.
\n\u00b7 Provide customers with excellent service experience by adhering to the agreed non-negotiable service behaviors and practicing Zanaco values.
\n\u00b7 Pay and receive physical cash and process other financial instruments over the counter in timely fashion.
\n\u00b7 Improve customer experience and ensure customer waiting time is less than 15 minutes.
\n\u00b7 Ensure that all complaints received over the counter are captured and attended to within the service level agreement (SLA) timelines.
\n\u00b7 Escalate unresolved queries and those that exceed SLA to the Senior Teller.
\n\u00b7 Follow up with Senior Teller to ensure quick turnaround time of escalated queries and complaints.
\n\u00b7 Be knowledgeable and be aware of the Bank\u2019s products and services.
\n\u00b7 Participate in the weekly and monthly product and service sessions for the Tellers.
\n\u00b7 Ensure that there is same-day escalation of outstanding online\/interbranch cheques to the Operations Manager.
\n\u00b7 Ensure the clean-desk policy is observed and that cleanliness on the counter is upheld.
\n\u00b7 Direct customers to appropriate delivery channel as a point of service e.g. ATM, Zanaco Express outlets.
\nSales Leads (10%)
\n\u00b7 Act as a spokesperson for the branch; explaining sales\/service campaigns to customers.
\n\u00b7 Identify sales leads by talking to customers to understand their requirements and referring them to Sales staff for further action.
\n\u00b7 Participate in specific product campaigns by ensuring that the products are explained to customers.
\nPersonal Development (5%)
\n\u00b7 Agree annual performance objectives with the Operations Manager\/Senior Teller.
\n\u00b7 Pursue continued improvement in personal development by participating in development programmes and training.
\nRisk (10%)
\n\u00b7 Ensure that all risks applicable to your area are identified, reported and captured in the risk register.
\n\u00b7 Participate in the annual review of procedure manuals when requested.
\n\u00b7 Ensure you familiarise yourself with and adhere to the Zanaco Enterprise Risk Management Framework and participate in risk management training organised.
\nContact:
\n\u00b7 External: Local regulators on statutory matters.
\nInternal: Corporate Banking, Retail Banking, Treasury, and Information Technology departments.
\nRequirements
\nQualifications & Experience:
\n\u00b7 Full Grade 12 Certificate with 5 Credits or better; including in English and Mathematics.
\n\u00b7 Degree in Banking & Finance, Business Administration or related field.
\n\u00b7 Successful candidates will be expected to provide a Zambia Qualifications Authority (ZAQA) verification certificate for their Degree.
\n\u00b7 0 \u2013 1 year in the banking industry.
\nJob Core Competencies:
\n\u00b7 Understanding of all Zanaco Retail products and account opening, KYC Cash and other branch process requirements.Job search platforms
\n\u00b7 Understanding of relevant legislation e.g. KYC, Anti Money Laundering (AML), Banking Code.
\n\u00b7 Understanding of people related policies and processes.
\n\u00b7 Honesty and integrity.
\n\u00b7 SLA management\/compliance.
\n\u00b7 Attention to detail.
\n\u00b7 Rule orientation.
\n\u00b7 Numerical reasoning.
\n\u00b7 Excellence orientation.
\n\u00b7 Problem solving.
\n\u00b7 Delighting customers.
\n\u00b7 Results driven.
\n\u00b7 Self-management.
\n\u00b7 Teamwork.
\n\u00b7 Verbal and written communication.
\nDisclaimer
\nONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
\nZanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).
\nSharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"https:\/\/careers.zanaco.co.zm\/jobs\/61699e51-730a-4195-85b4-dab992b66a7c","_company_name":"Zanaco Bank Plc","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-5803","job_listing","type-job_listing","status-expired","hentry","job_listing_region-zambia","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings\/5803","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/media?parent=5803"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job_listing_region?post=5803"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-types?post=5803"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}