Role Description
\nAt Mary Begg, the Laboratory Quality Coordinator will oversee the laboratory quality improvement, maintenance, and implementation within the Mary Begg laboratories to ensure that quality protocols are followed. They will ensure that all lab operations run smoothly by using SLIPTA to lead the laboratories through towards accreditation.
\nKey Responsibilities<\/p>\n
monitoring the laboratory QMS and ensuring that policies are implemented on a continuous basis;
\nEnsures that daily monitoring of all IQC procedures is in place;
\nEnsuring that the laboratory participates in appropriate EQA schemes and that corrective action is taken on the results, as appropriate:
\nInvestigating failures to conform to quality standards (noncompliance) and ensuring that appropriate corrective action is taken;
\nTraining all other staff in the use of the quality systems;
\nWriting and implementing quality policies
\nAssesses the facilities, procedures, practices, and training of personnel involved in the laboratory\u2019s activities, in regard to the quality management system;
\nReviews the quality plan annually and recommends any revisions needed to the laboratory manager;
\nSeeks advice from different departments and specialists and may require assistance from independent experts;
\nEstablishes an internal audit program and informs the Laboratory manager of audit outcomes;
\nEnsures that the quality management system is managed and maintained;
\nEstablishes and monitors all processes and procedures for the quality management system;
\nResolves nonconformities;
\nEnsures that action is taken in order to obtain continuous improvement of processes\/activities;
\nEnsures all staff have up-to-date QMS training.<\/p>\n
Customer Service<\/p>\n
Foster a culture of customer service satisfaction amongst MBHS staff and patients through quality improvement.
\nDemonstrate good customer service by listening to patient\u2019s concerns and providing proper support and care. Be polite and respectful in all patient or staff interactions.<\/p>\n
Administrative Functions and Reporting<\/p>\n
Ensure all laboratories perform and submit audits on timemanager.
\nSupport the laboratories with any \u2018Plan of Action\u2019 as a follow-up to an internal or external audit related to the laboratory department.
\nAttend regular management meetings to discuss issues relating to improvements to the department.<\/p>\n
Continued Professional Development (CPD)<\/p>\n
Ensure that MBHS clinic orientation and in-house\/ on-the-job training is completed, documented and managed on a monthly basis.
\nEnsure that CPD and general\/specific training is planned and conducted as mandated by national licensing bodies and company policy.<\/p>\n
Experience Skills and Educational Requirements<\/p>\n
Must have a Degree in Biomedical Sciences
\nMust have a current registration and practice licence with the Health Professions Council of Zambia (HPCZ)
\nMust have headed a lab through to Accreditation\u00a0(SADCAS)
\nQuality Management Systems (QMS) qualified
\nHigh level of computer literacy<\/p>\n
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