{"id":5826,"date":"2025-10-16T14:00:21","date_gmt":"2025-10-16T14:00:21","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/zambia\/job\/customer-center-representatives-x10-at-airtel\/"},"modified":"2026-01-08T00:14:10","modified_gmt":"2026-01-08T00:14:10","slug":"customer-center-representatives-x10-at-airtel","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/zambia\/?post_type=job_listing&p=5826","title":{"rendered":"Customer Center Representatives x10 at Airtel"},"content":{"rendered":"<p>DEPARTMENT :\u00a0Customer Experience<br \/>\nVACANCY :\u00a0Customer Center Representatives (10)<br \/>\nLEVEL\u00a0: Clerk<br \/>\nLOCATION :\u00a0All Zones (Provinces)<br \/>\nJOB PURPOSE<br \/>\nTo handle all customer care interactions by providing consistent standards of service to Airtel customers, ensuring customer satisfaction, effective selling and to build and retain excellent customer relationships.<br \/>\nCORE RESPONSIBILITIES ARE:<\/p>\n<p>\u2022 Ensure Customer Satisfaction through consistent standards of service excellence through implementation of continuous improvement initiatives.<br \/>\n\u2022 Provide excellent customer relationship management by resolving customer queries, selling, retention and relationship building.<br \/>\n\u2022 Promote Airtel brand image by managing service delivery aligned to customer needs and business objectives.<br \/>\n\u2022 Adhere to good work ethics.<\/p>\n<p>REQUIREMENTS<br \/>\nEducational Qualifications &amp; Functional \/ Technical Skills:<\/p>\n<p>\u2022 Diploma\/Degree in a Commercial Discipline or related field<\/p>\n<p>Relevant Experience:<\/p>\n<p>\u2022 At least 2 years \u2018experience in a similar role.<br \/>\n\u2022 In-depth understanding of Cash Management<\/p>\n<p>Competencies Required for the Post<\/p>\n<p>\u2022 Understand the competition landscape within the OPCO \u2013 players, devices offered, packages, commission schemes etc.<br \/>\n\u2022 UAble to operate in a performance driven organization.<br \/>\n\u2022 Good organizational and teamwork skills.<br \/>\n\u2022 Self-motivated, enthusiastic, energetic.<br \/>\n\u2022 Attention to detail.<br \/>\n\u2022 Confident, assertive with good negotiation skills.<br \/>\n\u2022 Excellent time Management Skills.<br \/>\n\u2022 Customer-centric.<\/p>\n<p>Sharing is Caring! Click on the Icons Below and Share<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"https:\/\/www.airtel.co.zm\/career_position","_company_name":"Airtel","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-5826","job_listing","type-job_listing","status-expired","hentry","job_listing_region-zambia","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings\/5826","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/media?parent=5826"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job_listing_region?post=5826"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/zambia\/wp-json\/wp\/v2\/job-types?post=5826"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}