Job Identification29566
\nPosting Date10\/21\/2025, 10:17 AM
\nApply Before10\/29\/2025, 05:59 AM
\nJob ScheduleFull time
\nLocations\u00a0Lusaka, Zambia
\nAgencyUNDP
\nGradeNPSA-6
\nVacancy TypeNational Personnel Service Agreement
\nPractice AreaManagement
\nBureauRegional Bureau for Africa
\nContract Duration1 Year with Possibility for extension
\nEducation & Work ExperienceBachelor\u2019s Degree \u2013 3 year(s) experience OR High School certificate- 6 year(s) experience
\nRequired LanguagesEnglish
\nDesired LanguagesEnglish
\nVacancy Timeline1 Week<\/p>\n
Job Description<\/p>\n
Background
\nDiversity, Equity and Inclusion are core principles at UNDP:\u00a0 we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a \u2018leave no one behind\u2019 approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and\u00a0inspiring stories.
\nUNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
\nUNDP is the UN\u2019s global development network, an organization advocating for change and connecting countries to\u00a0knowledge, experience and resources to help people build a better life. We are on the ground in 166 countries,\u00a0working with them on their own solutions to global and national development challenges. The global standard staff\u00a0count to be supported by an IT focal point stands at 35. Currently, there are over 120 staff supported by two ICT\u00a0Staff\u00a0catering\u00a0for\u00a0UNDP,\u00a0UNFPA,\u00a0UNDSS,\u00a0UN\u00a0Clinic,\u00a0Common\u00a0Services,\u00a0UNCDF\u00a0and\u00a0UN\u00a0Resident\u00a0Coordinator\u2019s\u00a0Office.\u00a0The\u00a0ideal\u00a0situation\u00a0would\u00a0have\u00a0been\u00a0four\u00a0ICT\u00a0staff\u00a0to\u00a0support\u00a0such\u00a0a\u00a0staff\u00a0count.\u00a0The\u00a0situation\u00a0is\u00a0worsened\u00a0by\u00a0having\u00a0staff located at another far-flung UN Annex building being under the same two ICT staff support. It is expected that\u00a0more\u00a0staff\u00a0would\u00a0be\u00a0provided\u00a0offices\u00a0at\u00a0the\u00a0UN\u00a0Annex.\u00a0The\u00a0function\u00a0of\u00a0Information\u00a0and\u00a0Communications\u00a0Technology\u00a0(ICT) Associate requires a combination of technical and interpersonal skills. UNDP Zambia is a fast paced and ever-changing environment. To help respond to this challenge and reach our goals we are seeking to reinforce the ICT\u00a0Unit with additional human resources for a period of one year. ICT Unit activities are carefully thought through to\u00a0ensure they are rational, justified and aim to effectively support users\u2019 requirements and needs. The ICT Associate\u00a0will work closely with the ICT Manager as well as the Office Technology Coordinator on tasks and activities that\u00a0support\u00a0UNDP\u2019s\u00a0programmes\u00a0and projects.
\nDuties and Responsibilities<\/p>\n
) Ensure\u00a0implementation\u00a0of\u00a0ICT\u00a0strategies\u00a0and\u00a0introduction\/implementation\u00a0of\u00a0new\u00a0technologies.<\/p>\n
Ensure\u00a0compliance\u00a0with\u00a0corporate\u00a0information\u00a0management\u00a0and\u00a0technology\u00a0standards,\u00a0guidelines,\u00a0and\u00a0procedures for the\u00a0CO technology\u00a0environment.
\nParticipate\u00a0in\u00a0development\u00a0and\u00a0implementation\u00a0of\u00a0Standard\u00a0Operating\u00a0Procedures\u00a0in\u00a0ICT\u00a0services.
\nConduct market research and analysis and provide support in introducing new technology for CO\u00a0system\u00a0updating\u00a0and improvement.
\nProvide advice on and assistance in procurement of new ICT equipment for the CO and projects;\u00a0and\u00a0provide\u00a0technical\u00a0specifications\u00a0and\u00a0information\u00a0on\u00a0best\u00a0options\u00a0in\u00a0both\u00a0local\u00a0and\u00a0international\u00a0markets.\u00a0Review\u00a0quotations and bids.
\nParticipate\u00a0in\u00a0development\u00a0and\u00a0implementation\u00a0of\u00a0ICT\u00a0annual\u00a0plan.\u00a0Maintain\u00a0the\u00a0measures\u00a0in\u00a0place\u00a0for\u00a0business continuity\u00a0and\u00a0disaster\u00a0recovery\u00a0processes and\u00a0procedures.
\nProvide support to use of ERP functionality for improved business results and improved client\u00a0services.\u00a0\u00b7 Provide\u00a0ICT\u00a0support for key events.<\/p>\n
2.)\u00a0Support \u00a0effective\u00a0functioning\u00a0of\u00a0the\u00a0CO\u00a0hardware\u00a0and\u00a0software\u00a0packages.<\/p>\n
Support effective functioning (installation, operation, and maintenance) of all UNDP hardware\u00a0equipment\u00a0and acquisition of\u00a0hardware\u00a0supplies.
\nPerform specific technical functions, including changing of hardware electronic components (disks,\u00a0memories,\u00a0network wiring,\u00a0power sources,\u00a0etc.)\u00a0and making routine\u00a0repairs.
\nHelp Desk Provide technical support on Micro-Computer software and hardware problems Offer\u00a0support on Microsoft Office Productivity Tools \u2013Word, Excel, PowerPoint, Outlook for Client E-mail\u00a0services\u00a0and\u00a0Internet\u00a0Explorer,\u00a0Chrome,\u00a0Firefox\u00a0for\u00a0Internet\u00a0browsing\u00a0Provide\u00a0support\u00a0on\u00a0removal\u00a0of\u00a0viruses\u00a0and\u00a0other related unwanted malware.
\nDemonstrate skills in the use of tools for data access, transfer and conversion LAN Management\u00a0Provide support in installing and upgrading of network hardware \/ software as per UNDP standard\u00a0requirements.
\nBe part of the IT team in troubleshooting PC software and hardware problems Demonstrate skills in\u00a0the evaluation and appraisal of current and future hardware, software and service requirements\u00a0Carry\u00a0out\u00a0and\u00a0monitor\u00a0preventive\u00a0maintenance\u00a0programmes\u00a0Procurement\u00a0and\u00a0Inventory\u00a0Management\u00a0Show\u00a0competency\u00a0in\u00a0the\u00a0maintenance\u00a0of\u00a0inventory\u00a0records\u00a0of\u00a0computer\u00a0hardware\u00a0and\u00a0software<\/p>\n
3.)\u00a0Assist\u00a0in\u00a0providing\u00a0automation\u00a0and\u00a0digitalization\u00a0support\u00a0for\u00a0both\u00a0CO\u00a0Operations\u00a0and\u00a0Programmes.<\/p>\n
Install\u00a0commercial\u00a0and\u00a0in-house\u00a0developed\u00a0software\u00a0and\u00a0related\u00a0upgrades.
\nSupport\u00a0development\u00a0of\u00a0new\u00a0automation\u00a0tools\u00a0using\u00a0UNDP\u00a0corporately\u00a0developed\u00a0platforms.
\nParticipate in developing Terms of Reference (TOR) for software products and provide monitoring\u00a0and\u00a0evaluation\u00a0support\u00a0to Programme\u00a0teams during\u00a0the\u00a0development\u00a0life\u00a0cycle.
\nSupport\u00a0provision\u00a0of\u00a0in-house\u00a0development\u00a0of\u00a0tools\u00a0for\u00a0programme\u00a0and\u00a0operations\u00a0when\u00a0needed.
\nAssist in identifying opportunities and ways of converting business processes into web- based\u00a0systems\u00a0to\u00a0address\u00a0the\u00a0issues\u00a0of\u00a0efficiency\u00a0(e.g.,\u00a0office\u00a0management\u00a0system,\u00a0donor\u00a0profile\u00a0software,\u00a0knowledge management systems).<\/p>\n
4.)\u00a0Ensure\u00a0efficient\u00a0network\u00a0administration.<\/p>\n
Monitor\u00a0the\u00a0network\u00a0connection\u00a0on\u00a0a\u00a0daily\u00a0basis\u00a0to\u00a0ensure\u00a0a\u00a0stable\u00a0and\u00a0responsive\u00a0network\u00a0environment.
\nEnsure\u00a0UNDP\u00a0desktop\u00a0and\u00a0network\u00a0resources\u00a0are\u00a0protected from\u00a0malicious\u00a0virus\u00a0attacks\u00a0and\u00a0deploy countermeasures in\u00a0the\u00a0event of\u00a0attacks.
\nImplement cloud-based backup and restoration procedures for local drives. Install anti-virus\u00a0programs\u00a0on a\u00a0timely basis.
\nRespond\u00a0to\u00a0user\u00a0needs\u00a0and\u00a0questions\u00a0regarding\u00a0network\u00a0access.\u00a0\u00b7\u00a0Maintain\u00a0up-to-date\u00a0parameters\u00a0of information for the network clients and electronic mail. \u00b7 Trouble-shoot and monitor network\u00a0problems. \u00b7 Maintain an up-to-date inventory and stock of supplies and spare parts in cooperation\u00a0with\u00a0the\u00a0Administration and Procurement Teams
\nBe able to keep records on requests for systems enhancements and maintenance Provide support\u00a0to keep up-to-date on industry trends in software and hardware development Desktop Publishing\u00a0Management\u00a0\u2013\u00a0Public\u00a0Relations Offer\u00a0support in\u00a0the\u00a0use\u00a0of\u00a0standard\u00a0Desktop
\nPublishing tools in carrying out such assignments Offer support in the design and production of\u00a0brochures, invitation cards and other information leaflets as may be required Show knowledge in\u00a0developing\u00a0Websites\u00a0and\u00a0be\u00a0able\u00a0to\u00a0provide\u00a0support\u00a0to\u00a0the\u00a0Country\u00a0Office\u00a0website\u00a0through\u00a0technical\u00a0updates\u00a0Installation\u00a0and\u00a0Troubleshooting<\/p>\n
5.) Support\u00a0facilitation\u00a0of\u00a0knowledge\u00a0building\u00a0and\u00a0knowledge\u00a0sharing\u00a0in\u00a0the\u00a0CO.<\/p>\n
Identify\u00a0and\u00a0promote\u00a0different\u00a0systems\u00a0and\u00a0applications\u00a0for\u00a0optimal\u00a0content\u00a0management,\u00a0knowledge\u00a0management\u00a0and sharing, and information\u00a0provision.
\nParticipate\u00a0in\u00a0the\u00a0organization\u00a0of\u00a0training\u00a0for\u00a0the\u00a0CO\u00a0staff\u00a0on\u00a0ICT\u00a0issues.
\nSynthesize\u00a0lessons\u00a0learned\u00a0and\u00a0best\u00a0practices\u00a0in ICT.
\nProvide\u00a0sound\u00a0contributions\u00a0to\u00a0knowledge\u00a0networks\u00a0and\u00a0communities\u00a0of\u00a0practice.<\/p>\n
6.) The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
\nCompetencies
\nAchieve Results:\u00a0LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
\nThink Innovatively:\u00a0LEVEL 1: Open to creative ideas\/known risks, is pragmatic problem solver, makes improvements
\nLearn Continuously:\u00a0LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
\nAdapt with Agility:\u00a0LEVEL 1: Adapts to change, constructively handles ambiguity\/uncertainty, is flexible
\nAct with Determination:\u00a0LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
\nEngage and Partner:\u00a0LEVEL 1: Demonstrates compassion\/understanding towards others, forms positive relationships
\nEnable Diversity and Inclusion:\u00a0LEVEL 1: Appreciate\/respect differences, aware of unconscious bias, confront discrimination
\nCross-Functional & Technical competencies
\nBusiness\u00a0Management:
\nResults-based\u00a0Management;\u00a0Ability to manage programmes and projects with a focus on\u00a0improved performance and demonstrable results
\nCustomer Satisfaction\/Client Management;\u00a0Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and\/or solutions to fulfil and understand the real customers\u2019 needs, provide inputs to the development of customer service strategy, look for ways to add value beyond\u00a0clients\u2019 immediate requests, Ability to anticipate client\u2019s upcoming needs and concerns.
\nWorking with Evidence and\u00a0Data;\u00a0Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions,\u00a0and supporting decision-making.
\nDigital Awareness and Literacy;\u00a0Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding\u00a0their impact and empowering others to use them as needed.
\nInformation Management and Technology:
\nIT Customer Support;\u00a0Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to delivera great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.
\nNetwork, Communication, and Infrastructure\u00a0Management;\u00a0Ability to\u00a0develop\/integrate\/operate\/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.
\nUser Experience and Business\u00a0Analyst;\u00a0Capacity to translate efficiently user needs into IT requirements around human-centered design.
\nRequired Skills and Experience
\nEducation:<\/p>\n
Secondary education is required with formal training in IT Systems, Business software and\/or web-based applications.
\nA university degree in Information Technology, Information Management, Computer Science with focus in software engineering.
\nCertifications in MSCA, MSCE, and\/or MCP are an asset.
\nCertification in AI, SharePoint, Microsoft 365 are highly desirable<\/p>\n
Experience:<\/p>\n
Minimum of 6 years (with high school diploma) or 3 years (with bachelor\u2019s degree) of relevant working experience in software development and creation of computer applications, web design and development, MS SharePoint workflows; providing technical support for hardware\/software in Cloud ERP environments; and applying knowledge of database applications, web-based management systems and cloud infrastructure solutions and Artificial Intelligence (AI) solutions.
\nKnowledge and understanding of AI tools and AI solution development and SharePoint administration\/customization.
\nGood knowledge of Microsoft Azure, SharePoint Online, Power Platform, and Microsoft 365.
\nExperience with Identification and prevention of any potential network issues and ICT Security is desirable.
\nSkills and Understanding of Programming languages such as Python, R, JavaScript required.
\nKnowledge Management: Ability to efficiently handle and share information and knowledge is desirable
\nKnowledge and experience of SharePoint Online administration and development of automated process flow in Power Automate, Knowledge of database packages.
\nExperience in handling of cloud\/web-based management systems and Hands on experience in Microsoft Office solution.
\nWork experience within United Nations System or an International organization is an asset.<\/p>\n
Required Language:<\/p>\n
English<\/p>\n
Equal opportunity
\nAs an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.
\nUNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.
\nSexual harassment, exploitation, and abuse of authority
\nUNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.
\nRight to select multiple candidates
\nUNDP reserves the right to select one or more candidates from this vacancy announcement.\u00a0 We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
\nScam alert
\nUNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org\/scam-alert.<\/p>\n
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