Location:\u00a0\u00a0Zambia<\/p>\n
Contract Type:\u00a0\u00a0Permanent contract<\/p>\n
About BIA<\/p>\n
BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1200 enthusiastic employees.<\/p>\n
Summary<\/p>\n
Increase sales of consumables, spare parts, components, and service (Contracts, rebuild, \u2026), smartfleet solutions by on-site monitoring of customer activity in the designated territory and by planned and regular communication<\/p>\n
What will be your responsibilities?<\/p>\n
Create and maintain a privileged long-term relationship with customers through a service-oriented approach (support, advice, anticipation of customer needs, promotion of BIA\u2019s technical service\u2026)
\nAssist customers in managing their spare parts inventory
\nIdentify the customer\u2019s machines and analyze their needs in: consumables, wear parts, components, training, services, smartfleet \u2026
\nCreate a sales action plan for its customer portfolio
\nDocument all customer and prospect information and update CRM files
\nProduce detailed visit reports and update customer files (using CRM)
\nEnsure competitive intelligence regarding equipment, prices, market share. Share information with the different departments
\nCoordinate the agenda of his visits with the staff of the Parts department and other departments (Sales and Services)
\nUse opportunity creation tools: WAI app, UMS, \u2026 to create sales opportunities for parts and services
\nUse and exploit the SMARTFLEET tool to track the customer fleet and provide recommendations for use.
\nFollow and respect the company\u2019s procedures
\nEnter non-conformities and complaints from customers and suppliers into the quality system and follow up on them (in collaboration with the people concerned)<\/p>\n
Who are we looking for?<\/p>\n
Technical background min Bac+2
\nIntermediate Microsoft Office skills, including Excel and Outlook
\nLanguage : French or Dutch (depending on territory) \u2013 English
\n5 years experience in technico-commercial function<\/p>\n
What\u2019s in it for you?<\/p>\n
A permanent contract
\nA competitive salary and an interesting package of extra-legal benefits
\nA human sized company with international dimension, encouraging autonomy and team spirit
\nCooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
\nBenefit from a challenging career opportunity with an extensive training program
\nIn this challenging job you get the possibility to take initiative and further develop the function<\/p>\n
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