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\nJob Summary
\nTo process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.
\nJob Description
\nKey Accountabilities
\nCASH AND RELATED TRANSACTIONS 65%
\nOutputs:<\/p>\n
Dispense and receive physical cash, cheques, drafts and other financial instruments over the counter to walk-in customers.
\nWhere required, process foreign and local currency cheques, either by issuing or cashing such cheques.
\nBefore processing each transaction, verify that all the required information for the transaction is accurate and complete in accordance with the banks procedures (for example when cashing a cheque,
\nVerify the date, bank name, customer\u2019s ID and validity of the cheque, \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0check amount number and amount in words agree, that customer has sufficient funds etc.). Refer any concerns to the Branch Manager or Branch Ops for follow-up and decision-making on whether to proceed.
\nRefer any transactions in excess of teller limits to the next level for authorisation.
\nCapture all transactions on the bank\u2019s system and ensure that all transactions are properly authorised before processing.
\nCarefully count all cash received or dispensed to ensure that errors are avoided. Absa has a zero tolerance policy for teller errors and appropriate action will be taken, which may include formal disciplinary procedures.
\nAssist customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents.<\/p>\n
\u00a0
\nCUSTOMER SERVICE 20%
\nOutputs:<\/p>\n
Provide advice to customers on the cash process to ensure the smooth flow of transactions.
\nWhen directly receiving customer enquiries, attempt to resolve the enquiry at the first instance by using the bank\u2019s systems. Only escalate to Branch Manager or Branch Ops, or ask the customer to speak to an Inquiries Advisor when all other efforts have been exhausted to resolve the customer\u2019s request.
\nExplain the banks procedures, security requirements (such as the requirement to provide sufficient ID when transacting) as well as services to customers.
\nInform customers of the value of providing feedback, including explaining to customers how the bank uses their feedback to improve service.<\/p>\n
SALES LEADS 5%
\nOutputs:<\/p>\n
Identify sales leads through reviewing income levels on customer statements, questioning customers when they mention specific needs, and referring any new leads to Personal bankers<\/p>\n
When specific sales campaigns are running in the branch, explain the campaign details in brief to customers, and direct them to the Personal bankers for further information.
\nSupport the Personal bankers to call and follow up on leads referred to the branch on optimus<\/p>\n
\u00a0
\nRIGOUR 5%
\nOutputs:<\/p>\n
Reconcile own till cash at the beginning and end of each day, as well as when cash is restocked or repatriated during the day.
\nOpen and close tills together with a second controller (usually the Cash Custodian or Branch Coordinator), including physically securing the till according to requirement set out (e.g. physically chaining the till).
\nThroughout each day advise the Cash\/ATM Custodian when teller cash limits are reached to enable them to restock or repatriate cash.
\nConduct snap checks as assigned by the Branch Coordinator from time to time.
\nEnsure that all transaction records are kept meticulously and in accordance with bank procedures. Make such documents available for review\/control purposes when required.<\/p>\n
\u00a0<\/p>\n
Perform any other duties as assigned from time to time.<\/p>\n
\u00a0
\nContribution to the team 5%<\/p>\n
Share knowledge and experience with Customer service Advisors in the team.
\nProvider cover for other Customer service advisors in case of excessive workload or absence.
\nDeputise for the Branch Manager or Branch Operations manager when required.
\nParticipate in team building events held by the branch.
\nNominate colleagues who have performed in the team or retail.
\nEnsure all assigned training are done on time
\nManage leave programme in liaison with Branch Manager and ensure all types of leave are updated\u00a0 on workday
\nPursue continued improvement in personal development by participating in development programmes and training.<\/p>\n
\u00a0
\nRisk and Control<\/p>\n
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards.<\/p>\n
\u00a0
\nEducation
\n\u00a0
\nFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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