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\nJob Summary
\nEnsure actions are taken to recover monies owed by negotiating repayment plans with customers in arrears, following policies and strategies to ensure full repayment.
\nJob Description<\/p>\n
Ensure actions are taken to recover monies owed by negotiating repayment plans with customers in arrears, following policies and strategies to ensure full repayment.
\nSupport collections goals by managing high-value accounts for Absa Loan, Scheme, Credit Cards and Mortgages ensuring repayment, and maintaining customer relationships.
\nReach out to customers with delinquent accounts via written notices, phone calls, formal meetings, or field visits, and maintain regular communication to normalize accounts.
\nProvide daily MI to track performance and report on delinquent account statuses.
\nGenerate detailed reports on collections, recovery activities, performance metrics, and account statuses for stakeholders. \u00b7
\nComplete daily call browsing reports to review the effectiveness of customer contact and collection efforts.
\nPrepare and evaluate weekly call reports to assess call quality, collector performance, and customer interaction.
\nEnsure compliance with service level agreements with service providers and send demand notices to defaulting customers.
\nCompile returns based on information from the Recoveries team. \u00b7 Conduct calls in line with policy, track collector performance, and maintain records of assessments, calls, Promise to Pay (PTPs), follow-ups, and KPTP.
\nManage daily operations to engage customers, complete necessary controls, and finalize checklists.
\n\u00b7Review and prioritize Work in Progress (WIP) to optimize collection outcomes.
\nEnsure compliance with audit standards and that all reports\/processes align with audit requirements.
\nEnsure proper system allocation of accounts and monitor collector productivity.
\nEfficiently manage incentive programs to align with team performance. \u00b7 Manage the legal recovery process, issuing demand letters to customers, and negotiating payment terms (either upfront payment or repayment arrangements).
\nBe prepared to take on additional duties as assigned by the Line Manager<\/p>\n
\u00a0
\nEducation
\nFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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