Job Description
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\nJob description templates
\nTelephonic communication with client base to provides accurate product information in line with standards protocols<\/p>\n
Achieve net profit growth for business
\nAchieve the delivery of exceptional customer experience against the Balanced Scorecard standards
\nEngage with the customers in a professional way as specified in the service standards
\nEnsure customer\u2019s needs and expectations are understood and solutions provided
\nDeal with customer complaints, and ensure that it is resolved to the satisfaction of the customer
\nConvert identified leads into successful sales
\nAchieve individual targets as set according to appropriate business area or sales plan
\nManage performance standards for the relief role(s) in Service, Sales or Administration
\nComply with governance in terms of legislative and audit requirements
\nTrack, control and influence sales activities with the specific aim to increase sales efficiencies
\nMaintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
\nEnsure all communications with clients are professional, resulting in compliments.
\nEnsure client investigation deadlines are met and consultant keeps the client continually in the loop.
\nProvision of an efficient administration service through careful and timeous planning, reporting and updating of all related information<\/p>\n
Job Details
\nTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
\nJob search platform
\n05\/11\/25<\/p>\n
All appointments will be made in line with FirstRand Group\u2019s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.<\/p>\n
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