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\nJob Summary
\nTo provide specialist advice and support in sales support, enabling the provision of sound claims assessment expertise.
\nEmployer job posting
\nJob Description
\nAccountability: \u00a0Product Management: \u2013 (60%)
\nOutputs:<\/p>\n
Develop and agree income targets by product with the Product Manager.
\nComplete product research, development, and implementation process, including:
\nEngaging all relevant stakeholders
\nBuilding up business cases
\nCoordinating local product testing
\nBuilding a detailed local implementation project plan
\nProject managing local implementation
\nReporting results
\nMonitor local competitor product activity and pricing by conducting competitor bank branch visits. Report findings to the Product Manager at least monthly.
\nOn a monthly basis, prepare product income analyses by product for presentation to leadership
\nReceive customer complaints from the customer experience team and create the responses for all complaints directly related to product issue
\nInterface with Operations on a daily basis to ensure that there is a broad understanding of the product processing requirements
\nFor each product set, work with the Head of Bancassurance (as custodian of Retail process maps) branch and sales teams (Personal Bankers and Relationship Managers) to ensure that appropriate sales processes are in place
\nSupport branch communications to identified customers via Direct Mail and SMS Broadcasts
\nWork with the Head of Bancassurance to agree business direction and ways of conducting insurance business
\nDeal with outlets, operations centers to ensure full understanding of the insurance processes & procedures
\nBe the main point of contact with all third parties relating to all retail customers\u2019 insurance products
\nSupport the head of Bancassurance in managing all stakeholders, internal & external, relating to insurance business
\nAct as the escalation point to the Head of Bancassurance for unresolved queries and complaints from the branches.
\nCo-ordinate retail insurance product activities
\nSupport all Bank departments on insurance matters
\nPrepare Weekly, Monthly, and Annual MIs the Head of Bancassurance
\nAchieve annual sales targets as cascaded from the Head of Bancassurance
\nDay to day monitoring of sales progress towards achieving targets daily, weekly, and monthly
\nEnsure all necessary sales marketing materials are in place and distributed accordingly
\nInteract regularly with internal service providers (e.g., Operations, KYC Helpdesk) to ensure fast and efficient service to customers
\nEnsure that daily claims from customers are processed within the agreed standards and time frame
\n\u00a0Report all repudiations, errors, and omissions to the Head of Bancassurance
\nSupport in dispatching all policy documents for insurance products<\/p>\n
Accountability: \u00a0Governance and Control: \u2013 (30%)
\nOutputs:<\/p>\n
Prepare MI reports to feed into leadership for strategy and performance reviews
\nMonitor adherence to agreed sales processes by conducting regular walk-through audits and checking documentation requirements. Report findings to the Head of Bancassurance
\nReview and action the UN07 Report as per business requirement ensuring deadlines are adhered to
\nEnsure all regulatory requirements are met e.g., accounting returns, license renewals, informing and ensuring compliance to the insurance act
\nVisits to outlets to ensure correct adherence to processes and procedures are adhered to
\nEnsure timely submission of the insurance agency license<\/p>\n
Accountability: \u00a0Product Training: \u2013 (10%)
\nOutputs:<\/p>\n
Together with the Head of Bancassurance and Network Head, identify product training needs or skills gaps and ensure that the local Learning and Development team are made aware of the training needs.
\nSource training material for products from areas within Absa Group. Work with Learning and Development to customize the material for local use.
\nConduct formal training on products as required, directly to salespeople, operations and to Volunteer Trainers for Retail Products training.<\/p>\n
Education
\nHigher Diplomas: Business, Commerce and Management Studies (Required)
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